It is also happening in one of my couses (made with rise). Not only the Continue-Button is misssing. Several pictures and interactions don't appear - there ist empty space.
Hi Stefan! Would you mind if we took a closer look at your course? If that works for you, please open a case here and include the course Share link. We'll test it in Firefox and let you know what we find!
We happen to face the same issue, With what research I have done , it has something to do with the communication speed between Firefox and rise when published within an LMS. Web version works correctly. can you please assist
Hi there! I'm sorry to hear you're facing the same issue! Please submit a support case here, and our customer support engineers will reach out to you directly and help you troubleshoot the problem. Thanks!
5 Replies
Really sorry you're hitting this roadblock in Firefox, Felix. Happy to help!
To start, can I confirm if you're referring to the next button that appears at the bottom of each lesson?
If that's right, I'm having a little trouble recreating both behaviors in a test Rise course–here's the sample project and here's a quick peek of what I saw in Firefox.
Have no fear though, as we'll help you get to the bottom of this! A few more questions:
It is also happening in one of my couses (made with rise). Not only the Continue-Button is misssing. Several pictures and interactions don't appear - there ist empty space.
It works in Chrome.
Hi Stefan! Would you mind if we took a closer look at your course? If that works for you, please open a case here and include the course Share link. We'll test it in Firefox and let you know what we find!
Hi
We happen to face the same issue, With what research I have done , it has something to do with the communication speed between Firefox and rise when published within an LMS. Web version works correctly. can you please assist
Hi there! I'm sorry to hear you're facing the same issue! Please submit a support case here, and our customer support engineers will reach out to you directly and help you troubleshoot the problem. Thanks!