Flash cards

Oct 12, 2018

I've built a set of flash cards for a course. The front has a picture and the back has text. When I am on the text there is a scroll bar on the right with top and bottom arrows. The up arrow seems to work fine but if I click on the down arrow to scroll down it flips the card instead of scrolling down. Is there anyway to fix this?

Thanks

5 Replies
Ashley Terwilliger-Pollard

Hi Rosemary,

What browser are you viewing your Rise course in to see the scroll arrows? 

I tested in Chrome, Safari, and Firefox and for all of those, I saw a scroll bar appear once I hovered over the card. I could click on the scroll bar (and it made it a bit larger) so that I could easily scroll top to bottom and back. 

Rosemary Aylward

I'm working in Chrome.
I can drag the scroll bar but I can't click on the up arrow.

I'm also having another issue this morning with inserting pictures. Sometime, but not always when I click More to get additional graphics they are not displaying the additional options. I can tell they are there because if I move the cursor across the screen the Select button appears but the images are not displaying. If I click on the Select button the image does insert.

Thanks
Rosemary Aylward

Senior Training Specialist

Alyssa Gomez

Hi Rosemary,

Thanks for clarifying what you're seeing! I also saw the same problem when I tried clicking on the down arrow on the scrollbar. Check out this Peek recording. 

Instead of clicking the down arrow, I would suggest clicking and dragging the scrollbar down to read the full text.

Now, on to the problem you are seeing when you click the More button. Are you not seeing additional images when you click See More? Click here to see a video of this in action. 

Rosemary Aylward

Thanks for your response. I know you can drag the scroll bar but folks may be trying to click on the down arrow like I did and emailing me when it doesn't work. I assume I should be able to click on the down arrow and I thought you would want to know it wasn't working properly. It looks bad for me and the software.

As far as the More button goes I sometimes see more images and sometimes don't. I can tell that there are images but they are not displaying. Attached is what I see when I search for the wod Theft and clicked on more pictures. The screen looks blank but if I move my cursor around the screen  the word Select will appear in many spots. I can click on the word Select and insert the attached picture but I was not able to see what it was until I inserted it. I also sometimes see a generic icon multiple times and they all have different pictures attached.

 

You can call me if you need further explanation. I'll be in a meeting from 3 to 3:30

 

 

 

Alyssa Gomez

I completely understand where you're coming from, Rosemary. I know how frustrating it can be when a feature isn't working properly, as the goal is to produce all around high-quality content. Our team is looking into this issue, and we'll be sure to keep you updated as we work towards a solution.

In regards to the invisible images in Content Library, you may need to allowlist these sites to ensure you have full access to the resources there. Your IT team can help you with that!

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