It looks like this issue is only happening in Review, so when you publish your final version for your LMS you shouldn't have any problem. We did let our developers know and we'll share any updates here, which means you’ll automatically be notified.
In the meantime, if there's anything else I can do to help, please let me know!
Thanks for your reply. The issue is not limited to Review. I have just made a test by exporting in Web format. Attached are two examples of the problem in the exported course. We haven't yet done tests on final SCORM files. I hope that that will be different. But judging from the Web format, I'm not too sure.
HI again, also, for some reason, I am not getting notifications even though I have subscribed to the discussion. Something is blocking the email notifications.
Hi, Mourad - please make sure that you've allowed heroes@articulate.com in your email client and double-check your Spam folder. Let us know if you're still not receiving updates after that.
I am having the same problem. When I choose Bold the font changes to Bold and it also makes it italics. When I click italic it makes the font italic without bold. I can't seem to get Bold text on its own. Is there a solution or answer to this please?
10 Replies
Hi Mourad,
Looks like you're getting some help from our support team on this one.
If I can help with anything else please reach out :)
Hi Martika,
No, no luck, yet. I am wondering if anyone else has noticed this problem and, maybe, found a solution.
Hi Mourad,
It looks like this issue is only happening in Review, so when you publish your final version for your LMS you shouldn't have any problem. We did let our developers know and we'll share any updates here, which means you’ll automatically be notified.
In the meantime, if there's anything else I can do to help, please let me know!
Hi Allison,
Thanks for your reply. The issue is not limited to Review. I have just made a test by exporting in Web format. Attached are two examples of the problem in the exported course. We haven't yet done tests on final SCORM files. I hope that that will be different. But judging from the Web format, I'm not too sure.
HI again, also, for some reason, I am not getting notifications even though I have subscribed to the discussion. Something is blocking the email notifications.
Hi, Mourad - please make sure that you've allowed heroes@articulate.com in your email client and double-check your Spam folder. Let us know if you're still not receiving updates after that.
I am having the same problem. When I choose Bold the font changes to Bold and it also makes it italics. When I click italic it makes the font italic without bold. I can't seem to get Bold text on its own. Is there a solution or answer to this please?
Hi there Greg,
That's certainly odd! Are you using a Rise 360 built-in font or a custom font?
If you're using a custom font, could you share a screenshot of the custom font window, as shown below?
Hi,
Thank you, yes they are Custom Fonts - here are the screen shots.
Gregg
Hi Greg! In the screenshot called Invention_Font.png, I'm seeing the following:
Regular: Invention_W_Light.woff
Bold: Invention_W_BoldItalic.woff
Italic: Invention_W_LightItalic.woff
Please try changing the Bold option to the Invention_W_Bold.woff file, and let me know if you see an improvement!
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