Full screen video mode does not work in SCORM LMS

Good afternoon I ask you for help if you can.
I found that when the course with Rise is exported in SCORM 1.2 format and used on an LMS platform, if there are videos, the full screen button does not work, ie clicking does nothing.
The problem was encountered with the following browsers: Internet Explorer version 11 and also Google Chrome.
Can you tell me how to fix this problem?
Thank you
Fabio

37 Replies
Erin Walker

Hello Articulate team! I would like to chime in on our current issue.

The full screen mode (when viewing in our LMS) does not work for Firefox and IE, but does work for Chrome. 

I can see it being an LMS issue if it doesn't work for any browsers, but because it does work fine in Chrome, what would be the issue for it not working in FF and IE?

Thank you!

Katie Riggio

Hi there, Erin. Happy to help! ☺️

Out of curiosity, what LMS are you using? It could be that the LMS has some limitation in Firefox and IE11 or something is happening in the Rise file itself. Have you tried testing the course in another LMS environment like SCORM Cloud to see if you experience the same behavior there? A quick test there will help with nailing down the culprit. Let us know if you need a hand with testing!

Allison LaMotte

Hi Upul,

To see the results you need to upload your SCORM package to your LMS. On your LMS you should have a dashboard or something similar that allows you to view the results. If you're not sure how to see that on your LMS, I would contact your provider.

Let me know if you have any other questions.

Upul Rathnayake

Hi Allison,

Yes, we do have a dashboard to view the course (SCORM package) result. The object I try to achieve -Using xapi or similar api, want to get course result or completion Percentage from SCORM package. like, Student course result want to save in MYSQL db. hope this will help you. thanks  

Crystal Horn

Hi there, Upul! When you export your Rise 360 course for LMS, you'll choose your tracking options. Your course will automatically communicate quiz data and completion to your LMS. 

Since each LMS can interpret completion and success statuses differently, your LMS provider is best equipped to help if you don’t see the statuses you expect. Ask your LMS admin or provider if a specific reporting option or LMS standard is required to record both statuses.

Crystal Horn

Hello Upul,

I'm sorry I didn't help your confusion! You can use Rise 360 courses in a SCORM- or xAPI-compliant LMS.

It sounds like you're looking to create a custom LMS integration. I've opened a case with my team to assess if there are any issues that we can help you with. You'll receive an email from us soon!

Alyssa Gomez

Hi there Tim,

Is this an issue that you are able to reproduce when testing in SCORM Cloud? This will help determine if the issue lies within your LMS or within the Rise 360 course itself. If you are able to replicate, be sure to send the Rise 360 course Share URL to us to take a peek. You can start a case right here.