Having a hard time publishing a Rise 360 course to LMS (that historically worked fine)

Hi Janette,

It sounds like you've already been through lots of troubleshooting, so I'm glad you reached out! Smart idea to also open a support case, and I'm seeing you're already working with Phil. 

To answer your question about Rise 360 updates, those happen automatically as soon as you open Rise 360. There's no need to download or install an update since it's a web-based tool.

I'll reach out to Phil to find out more about his testing, and we'll keep you updated as your case moves forward!

Thanks Alyssa - I was able to rebuild the course and I pinpointed the issue being 2 of the large videos within the course. I removed them and then re-added them and that seemed to do the trick as it worked perfectly within our current LMS, however, not in our new LMS.

I've been able to send the .zip file into our new LMS provider and they are saying that it's working fine for them. I have a support call with that LMS vendor in the morning and I believe it is all sorted out now.

Thanks so much for your response last Friday and to Phil for helping/supporting from his end.

Warmest regards,
Janette

That sounds like good news, Janette! We'll be here if you need support.

Crystal, our current LMS provider has done something at our end and I'm happy to report my course is working beautifully over there as well. 

Hi,

I have today (Wed 18 Dec) also problems with uploading scorm 1.2 zip from Rise into our LMS.

Till the 12th of Dec no problems with Scorm 1.2 zip files, but today I updated existing courses export them as scorm 1.2 zip for LMS and try to upload and get errors. 

I tried 5 different existing courses created via Rise and even created a one lesson short version. All of them gives errors during uploading and never experienced it before.
(I use for a long period Rise 360 via chrome browser at Newest Macbook pro.)

The support service from the LMS told me that when they unpack the zip and pack the zip again and give it a short name, it makes it possible to upload it.

After that I tried it to, but slightly different way, so not unzip the scorm and zip it again.  What I did was just rename the scorm file in a short name (just 5 letters), but still get the error by uploading.

Bottom line:

After 12 Dec, something is changed?   For the record, LMS didn't update anything.

Please can you verify with me in which direction we need to search?

Thank you.

Gerald

Hi Gerald, 

That certainly sounds odd! I'm going to connect you with our Support Engineers so we can take a closer look at this.

You'll hear from our Support team soon!

Thank you Alyssa.

Hello Everyone.  I am having similar issues.  In RISE 360 I duplicated a course that published just fine to my LMS.  After I duplicated it, I updated the content then this morning followed the exact same process to publish to my LMS (LMS, SCORM 1.2, Tracking using Course completion, Reporting = Passed/Incomplete, no exit course link).   When I upload the zip file to my LMS it doesn't recognize it as a SCORM package.  I am also getting these weird drop down arrows in the Export menu next to each of the setting drop down menus (Export Type, LMS, etc.)  Help!

The files seem to be missing a typical index or story file for the LMS to play.

Thanks for that detail, Dawn. I would start by exiting your course and refreshing your browser. If exporting for LMS again has the same behavior, let's have a closer look! You can privately share your exported course files with us here. We'll delete everything when we're done troubleshooting.