Having troubles adding a Storyline course to Rise

May 29, 2018

My published courses are not showing up as options in the Rise Interactive Storyline block. I'm running the latest version of Articulate 360 (3.16.15842.0). I've closed down my computer, gone for a walk, republished ... can't seem to accomplish this basic move. Any suggestions?

1 Reply
Alyssa Gomez

Hey Ellen! 

Sorry for all the trouble you're facing. Closing the computer and going for a walk is a great way solve all kinds of problems, but unfortunately it didn't work in this case! Let's get you sorted out. 😊

First, do you see any available Storyline content when adding a Storyline Block? Or does it seem like only your current content is missing?

My first hunch is that you're signed into your 360 Desktop App and to 360.articulate.com with two different Articulate ID's. Here's how you can fix that:

  • Sign out of both the 360 Desktop App and 360.articulate.com
  • Sign in to the 360 Desktop App using your Articulate ID and password.
  • Sign in to 360.articulate.com using that same Articulate ID and password.
  • Republish the Storyline content.
  • Add the Storyline block to your Rise course.

Let me know if that does the trick!

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