Help on RISE 360 Videos not playing
I am using video blocks in a Rise 360 course. I have a number of sections where I created videos using both Screen Shares from Replay 360 and Vyond. I used Replay 360 to capture and edit the videos including adding in the Vyond portions to make a sequence. Once completed I published the sequence as a video which provided me the mp4.
I used the mp4 file to upload into my video block. Though everytime I play this video in Edit or Preview mode I and others receive the message "The media could not be loaded, either because the server or network failed or because the format is not supported." I have attached a screenshot.
Is this something that I am doing or can change so that myself and others do not have this occur. It is very frustrating.