4 Replies
JC Blanchard

I noticed that all my Storyline blocks that don't display the grey screen are linked to a Storyline file containing more than one slide. I added one slide to my Storyline file and now, the Storyline Block displays the first slide instead of the grey screen. 

An explanation of why this happens would be helpful!

Allison LaMotte

Hi JC,

If you’ve included audio or video on the first slide, you'll see the playback button. The number of slides in your Storyline 360 project doesn't have an impact on whether or not you see it.

If you're seeing inconsistent behavior here, the quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!