Hi I need to edit a Rise scorm file which I did not create and the person who did has left our organisation I do have a license for Articulat 360. How do would I access the Rise file to edit content.
Also I have other colleagues in my team who use Rise to create learning in our organisation.
To avoid this from happening if someone who created learning in Rise leaves, what would they need to do before they leave.
Thank you
Theresa
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Hi there, Theresa! We added features to help you manage your content when users leave your team. Have a look at this article to find out what your options are.
We keep content on our servers for six months after a user's trial or subscription is no longer active. You can open a case with us if your colleague left within the last 6 months, and we'll investigate if we can restore the content.
I have a RISE course with a Storyline360 file embedded. We no longer have access to the .story file; do you know how I can export/edit the Storyline file?
Hi I need to edit a Rise scorm file which I did not create and the person who did has left our organisation I do have a license for Articulat 360. How do would I access the Rise file to edit content.
Hi I also have the same problem and the employee left within the 6 months - If anyone has any suggestions on how I can access this myself that would be really helpful.
Hello, Jasmin. The content will stay with that employee's Articulate ID (email). If you can internally reactivate and access their email and add them to your team again, you can access their content. You can either:
10 Replies
Hello Gatr!
It looks like you have a trial to Articulate 360, is that right?
If so, you'll want to make edits in the original Rise course on rise.articulate.com, as there isn't a way to edit the published output file.
If you aren't the original owner, you can contact the person who created the course and ask them to send a copy to you.
Hi I need to edit a Rise scorm file which I did not create and the person who did has left our organisation I do have a license for Articulat 360. How do would I access the Rise file to edit content.
You cannot edit a zipped Rise SCORM file.
You also cannot bring a zipped SCORM file into RIse for editing.
When did the person who was the owner of the Rise course leave your organization?
If it was fairly recent it may still be possible to have the ownership of that course transferred to you.
Hi Karl,
The person left last year.
Can you please advise what my next step would be?
Also I have other colleagues in my team who use Rise to create learning in our organisation.
To avoid this from happening if someone who created learning in Rise leaves, what would they need to do before they leave.
Thank you
Theresa
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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.
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Hi there, Theresa! We added features to help you manage your content when users leave your team. Have a look at this article to find out what your options are.
We keep content on our servers for six months after a user's trial or subscription is no longer active. You can open a case with us if your colleague left within the last 6 months, and we'll investigate if we can restore the content.
Let me know if I can help further!
I have a RISE course with a Storyline360 file embedded. We no longer have access to the .story file; do you know how I can export/edit the Storyline file?
Nancy, without the original Storyline .story file, you do not have any editing options.
Unfortunately you cannot export or edit the Storyline file from Rise for editing purposes.
Hi I also have the same problem and the employee left within the 6 months - If anyone has any suggestions on how I can access this myself that would be really helpful.
Hi Jasmin,
Does your organization have Articulate Teams type accounts or individual accounts?
Hello, Jasmin. The content will stay with that employee's Articulate ID (email). If you can internally reactivate and access their email and add them to your team again, you can access their content. You can either:
Feel free to get 1:1 help from us by clicking here!
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