Hyperlinks in Rise Course Exiting LMS
Jan 09, 2019
By
Lisa Coulson
Hi team,
My LMS is SuccessFactors Learning. I have created a course in Rise that has hyperlinks in it to webpages.
When I export to SCORM 1.2 the course tracks as it should if the user completes to the end but when a hyperlink is clicked on the user is taken out of the course to that site on the web. They then need to restart the course (from the start as the course progress isn't being tracked) to continue.
When I export to SCORM 2004 the user can suspend the course and the progress is tracked and the hyperlink opens in a separate window (as you would expect). The problem is that is doesn't track completion. I have test both "Track using course completion" and "Track using quiz result". Neither will work.
Help!!
Lisa
5 Replies
Hi Lisa,
I’m sorry you’ve ran into an issue here.
Have you tried uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime - please let me know if I can help with anything else.
Hi there,
I'm having this same issue with a client using SuccessFactors with a course published as SCORM 1.2.
The client is reporting that when you click any external link:
This issue can't be replicated on SCORM Cloud so I'm pretty sure it's related to SuccessFactors. Putting this out there in case anyone else has found a work around.
We're not having any luck in getting SuccessFactors to investigate the issue, and from what they are saying it seems to be a problem exclusive to training developed in Rise.
Thanks,
Tim
Hi Tim,
I'm sorry you're having issues with this. If you reach out to our Support Team they can take a look and see what we can do to help you out here. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi,
I'd love to know if there's been any progress made on this issue. I have a client that is experiencing this now with SCORM 1.2 on SuccessFactors. The file opens in the same window and their progress is lost. The course works great in Review and SCORM Cloud.
Thank you!
Hi Emily! Here are a few things you can try: