Icons not populating in Articulate Rise course

Mar 20, 2017

Hi there,

We just updated to 360 and have been testing Rise courses in our player. Interestingly, the checkmark and arrow icons are not populating, as you can see in the attached image. I inspected the course in our LMS and there are a bunch of font-related 404 loading errors, most notably "icomoon.woff," which I believe is causing the missing icons. I've spoken with our LMS developer, who is currently adapting our player, and he also told me that the fonts should be included in the SCORM file, which seems to work fine for our courses produced in Storyline. So I'm wondering, where is the font information stored in a Rise file compared to a Storyline file? 

Any information or help would be greatly appreciated.

Thanks!

Eric

 

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