Icons not populating in Articulate Rise course
Mar 20, 2017
Hi there,
We just updated to 360 and have been testing Rise courses in our player. Interestingly, the checkmark and arrow icons are not populating, as you can see in the attached image. I inspected the course in our LMS and there are a bunch of font-related 404 loading errors, most notably "icomoon.woff," which I believe is causing the missing icons. I've spoken with our LMS developer, who is currently adapting our player, and he also told me that the fonts should be included in the SCORM file, which seems to work fine for our courses produced in Storyline. So I'm wondering, where is the font information stored in a Rise file compared to a Storyline file?
Any information or help would be greatly appreciated.
Thanks!
Eric
4 Replies
Sorry for the inconvenience. Could you please share the name of the LMS and browser you're using?
All of the assets used in a Rise course should be packaged up similar to Storyline. We'll review and make sure that none were missed.
We developed our LMS and course player in-house., and I was using the latest version of Chrome. We're currently updating our course player and we should be able to test another Rise demo within a few days. Thanks for your answer and quick response!
Our problem is resolved - thanks again for your help!
Thanks MedBridge for that update and glad things are running smoothly!
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