Images appearing 'noisy'

Hi there, Lynn.  Thanks for sharing your original image file.  I saw the same behavior on my end when uploading that image to a Rise course.

I'm sharing your .png file with my team so we can figure out what's happening in Rise to deviate from the original quality of your image.  I'll let you know here when we have some more information to share!

I'm seeing something similar with our cover banners; Rise when processing the source PNG adds some artifacts/blooming around line based imagery. I've attached the source banner. The issue shows itself significantly on 24"+ monitors or 1440p+ displays (retina). 

I've attached our source file for banners (Input.png) and what we're seeing when the cover is uploaded to Rise/displayed (Output.png) -- this is a screenshot, not that actual image saved out from Rise.

Thanks, Cass. I can definitely see a difference in quality in those two images. I'll share these images with our team that's working on this issue--the more examples we have, the better!

Hi Crystal!  Just wondering if there is any news about the images yet?  We're about to undertake a very large project and need to know if we are going to have to rethink our graphics in order to accommodate the downgraded image quality.

Hi Lynn,

Our team is still looking into this issue - if you had a sample image to share, that would help with our testing! You can upload it here using the Add Attachment  button. 

There are already a couple samples in my original post above.  One is the original png, the other is a screenshot of how it appears in Rise.  Do you need something different?

Appreciate your help, Lynn! ⭐️

I took a peek at the report where the .png samples provided here were shared with our team. It looks like our team should be all set with those helpful examples, but we'll certainly reach out if they need more.

I'm really sorry for any headaches – and since you've commented, you're automatically subscribed to this discussion where we can update you on this issue's progress. Thanks again!

Have there been any resolutions to this issue in Rise? My uploaded image is really fuzzy. I used the same size as the photo from the content library, but my image is still fuzzy.

Hi Alicia,

Thanks for checking in. We're still working through this issue, and we'll let you know as soon as it's resolved.

Can you tell me the exact dimensions of the image you were using? Also, in what block type did you use that image?

Need an answer to this as well.  

Hi, Thomas. Thanks for reaching out!

No ETA on a solution as of yet, but I promise we'll keep everyone in this discussion posted on any new information. Here's an inside look at how we tackle bugs once they're reported! 

We're also happy to take a look at an image file or Rise course! Simply copy and paste the project's Share URL with us here. We'll see what you see and share our findings! 🔎