images not being recognized as images in Rise Jan 07, 2020 By Tyler Harrington I've tried to upload several logo images into Rise and each upload responds with a "not recognized as an image file, try again" type warning/error. 2020-01-07_9-21-01.png
Crystal Horn Staff over 4 years ago01/07/20 at 3:32 pm (UTC) Hi there, Tyler. We're seeing an issue with image files that have spaces in the name. While we're investigating, please edit the file name to remove or replace the spaces, and let me know if that works!
Alyssa Gomez Staff over 4 years ago01/07/20 at 10:06 pm (UTC) Good news, Tyler! This problem is now resolved. You should no longer have issues uploading an image with spaces in the file name. Please refresh your browser to take advantage of this fix, and let us know if you run into any more trouble!
Tyler Harrington Author Alyssa Gomez over 4 years ago01/08/20 at 2:51 pm (UTC) Thanks you for the prompt communication. Happy to hear. Tyler Harrington Sales & marketing training Manager | tyler.harrington@paccar.com | o: 940-591-4083 c: 940-268-9024 [cid:image003.png@01D5C600.C01CA4E0]
4 Replies
Hi there, Tyler. We're seeing an issue with image files that have spaces in the name. While we're investigating, please edit the file name to remove or replace the spaces, and let me know if that works!
That worked.
Good news, Tyler! This problem is now resolved. You should no longer have issues uploading an image with spaces in the file name.
Please refresh your browser to take advantage of this fix, and let us know if you run into any more trouble!
Thanks you for the prompt communication. Happy to hear.
Tyler Harrington
Sales & marketing training Manager | tyler.harrington@paccar.com | o: 940-591-4083 c: 940-268-9024
[cid:image003.png@01D5C600.C01CA4E0]
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