12 Replies
Ashley Terwilliger-Pollard

Hi Kelsey and Kevin,

First you'll want to make sure you're using a supported browser for authoring in Rise (IE isn't one of them!) and you can see the list here.  You'll want to use the latest version as well.

I'd also suggest working with your IT team to ensure all the network endpoints and ports listed here are enabled.

Kevin Munson

Thank you for the information.  Glad to know IE can't be used for authoring!  One additional question about ports: Why would it be the case that the image library works one day but not the next?  It's working right now for me but wasn't yesterday and I'm pretty sure my machine hasn't changed.

Sky Woodlands

Hi, I've got a similar problem happening.   The first few images are displaying in the content library, (perhaps 20) and after that I get blank icons as I scroll down.  If I try to insert a 'blank' image, I get a blank image placeholder coming up in my rise course. 

  • Using Google Chrome.

content library

Jeffrey Fazakerley

Hello, I'm having the same issue as Sky, while trying to add images to my Rise project. I work from home and do not have a firewall where I need to allowlist the sites that you mentioned. In fact, I even pinged the websites using the Network Utility and they are not being blocked. I'm using Chrome on a Mac. Tried on two different computers. 

Any additional insight?