I am having trouble uploading my own images into Rise. When I try uploading in Blocks it continues to tell me there was an issue and to try again. When I try to upload in the Labeled Graphic, it says it is uploading, but never does.
Update: We've implemented a fix for this issue, and our systems are recovering. You should be able to view and upload images and publish content from Rise 360 to Review 360. We'll continue to monitor performance carefully.
Made a change, the page updated. Went to click the square tile in the top left of the window and received that popup. There are no nodes blocked, I am working from home. Have good internet speed and no other browser windows open, just that one course. Sigh...
So sorry you are running into so many issues, Bailey. I'm going to add this information to your case with Shiela. Hopefully we can get this sorted out soon!
Thanks for the follow-up. I just received feedback from my third colleague who also has the same problem. Browser and computer restart did not help. We are all using Google Chrome. I'll describe how I experience the issue so that we can find a fix quickly:
The problem is inconsistent, I would say it happens 90% of the time. It looks like it happens more when replacing the stock image, and more rarely when adding a completely new one (for example in three image grid).
After I have clicked replace, chosen an image from my computer and started the upload, the progress bar shows no progress, and the page does not load or anything. One thing that does happen, is that the cursor loading icon appears now and then for a few seconds. So it seems like it is trying to do something but fails. After waiting a long while to make sure it is not due to upload time, I click replace once more, and select the same image and click upload. Then the image uploads and loads in a matter of a couple of seconds.
Also, I noticed that if I select a different picture the second time, it actually uploads the first picture I selected. So it would seem like it actually uploads, without displaying, and then the second upload forces the action.
I just wanted to report that today I am having a similar issue as Kennet Fagerstrand had. I am in Columbus, OH, and my colleague in Austin, TX, has had the same problem today. Uploading does work eventually. Gremlins?
It's not the end of the world, but I wanted to say something.
Sorry you're running into this too, Annie! We'd love to uncover more details about your network and system, so I'll open a case for you. You'll hear from our team shortly!
This is happening to me as well. I'm using the most up to date version of Chrome. This happens to me on and off occasionally, but I can't get it to work at all now.
Hi I know this is an old thread but I am experiencing this problem at the moment. I have made a peek video. This happens no matter what image I try to use.
I tried using edge and the same problem although I noticed some images missing (not sure if that is a different problem). Is there a problem with the server?
Hello Syleste and Andrew. We're having an issue with images loading in Rise 360 and Review 360. We've got a status up, and we'll be updating regularly. I'm sorry for the trouble!
We've implemented a fix, everyone! Images in Rise 360 and Review 360 are working normally, and you should be able to export content from Rise 360 again. We'll continue to monitor performance carefully.
Here we go again I'm afraid. I have been unable to upload images in Rise today. I've done a restart, cleared the cache, running in Chrome. Is it just me?
Hello there, Joy. We don't have other reports of image trouble today. Thank you for sharing those troubleshooting steps. If you are still unable to upload images, can you work with us here so we can test with you? Thanks!
Hello! I am also having issues uploading my own files. It was working fine this morning, but within the last two hours, all of my images are left in a pending state.
We have cases for you as well, but I wanted to provide an update that Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:
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Hey there, Lawrence. We've identified this issue on our side. I'll let you know when we're up and running again.
In the meantime, you can follow our status updates here. Sorry for the disruption!
Update: We've implemented a fix for this issue, and our systems are recovering. You should be able to view and upload images and publish content from Rise 360 to Review 360. We'll continue to monitor performance carefully.
Had the same issue and the Support Rep sent me this:
"Ask your network admin to open port 443 and whitelist the domains in the following article for your Articulate 360 apps to work properly."
https://www.articulate.com/support/article/Articulate-360-Network-Endpoints
Not sure if it works yet. Still waiting for my IT team to get back to me.
Hi Tonya! Now that we've fixed the issue on our end, you shouldn't have any issues accessing Content Library 360.
If you are still having trouble, the article Amlan sent you will do the trick. Let us know how it goes!
We now have a new issue on Google Chrome...
Made a change, the page updated. Went to click the square tile in the top left of the window and received that popup. There are no nodes blocked, I am working from home. Have good internet speed and no other browser windows open, just that one course. Sigh...
So sorry you are running into so many issues, Bailey. I'm going to add this information to your case with Shiela. Hopefully we can get this sorted out soon!
Me and my colleague have to "upload" images twice if not more before the images actually upload. Is this an issue anyone else has?
Hey Kennet,
That definitely shouldn't happen! What web browser are you using to author your Rise 360 course?
Do you notice an improvement if you close the course and web browser completely, then reopen it?
Thanks for the follow-up. I just received feedback from my third colleague who also has the same problem. Browser and computer restart did not help. We are all using Google Chrome. I'll describe how I experience the issue so that we can find a fix quickly:
The problem is inconsistent, I would say it happens 90% of the time. It looks like it happens more when replacing the stock image, and more rarely when adding a completely new one (for example in three image grid).
After I have clicked replace, chosen an image from my computer and started the upload, the progress bar shows no progress, and the page does not load or anything. One thing that does happen, is that the cursor loading icon appears now and then for a few seconds. So it seems like it is trying to do something but fails. After waiting a long while to make sure it is not due to upload time, I click replace once more, and select the same image and click upload. Then the image uploads and loads in a matter of a couple of seconds.
Also, I noticed that if I select a different picture the second time, it actually uploads the first picture I selected. So it would seem like it actually uploads, without displaying, and then the second upload forces the action.
Any help is greatly appreciated.
Hi Kennet,
I'm going to connect you with our Support Engineers so we can take a closer look at what's going on. You'll hear from the team shortly!
I just wanted to report that today I am having a similar issue as Kennet Fagerstrand had. I am in Columbus, OH, and my colleague in Austin, TX, has had the same problem today. Uploading does work eventually. Gremlins?
It's not the end of the world, but I wanted to say something.
Sorry you're running into this too, Annie! We'd love to uncover more details about your network and system, so I'll open a case for you. You'll hear from our team shortly!
This is happening to me as well. I'm using the most up to date version of Chrome. This happens to me on and off occasionally, but I can't get it to work at all now.
Hi I know this is an old thread but I am experiencing this problem at the moment. I have made a peek video. This happens no matter what image I try to use.
https://360.articulate.com/review/content/d58c0388-48f4-4eef-b659-6c0beb40c753/review
I tried using edge and the same problem although I noticed some images missing (not sure if that is a different problem). Is there a problem with the server?
Hello Syleste and Andrew. We're having an issue with images loading in Rise 360 and Review 360. We've got a status up, and we'll be updating regularly. I'm sorry for the trouble!
Mine seems to have healed itself already ;-)
We've implemented a fix, everyone! Images in Rise 360 and Review 360 are working normally, and you should be able to export content from Rise 360 again. We'll continue to monitor performance carefully.
Mine as well! All good!
Here we go again I'm afraid. I have been unable to upload images in Rise today. I've done a restart, cleared the cache, running in Chrome. Is it just me?
Hello there, Joy. We don't have other reports of image trouble today. Thank you for sharing those troubleshooting steps. If you are still unable to upload images, can you work with us here so we can test with you? Thanks!
I am having the same problem, I've been unable to upload images today. Please share with me if you find a solution.
Hello! I am also having issues uploading my own files. It was working fine this morning, but within the last two hours, all of my images are left in a pending state.
Hi there, Morganne, Nancy and Joy!
We have cases for you as well, but I wanted to provide an update that Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:
https://status.aws.amazon.com/
We will update you once we have more information!
Hi, just to let you know that images are uploading perfectly today.
Thank you
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