Importing MP4 file hanging Jan 08, 2020 By Michael Howley Hi, I am trying to embed a 1.5MB mp4 file and it keeps hanging and I am not able to cancel it. It has now been 21 hours. I have closed and reopens windows, deleted cache, end task manager of all applications, rebooted pc and still the process is whirling away. Any ideas? 9-01-2020_8-49-18_AM.jpg
Karl Muller over 4 years ago01/08/20 at 9:52 pm (UTC) The only thing that I have that works in these circumstances is to delete the block and recreate it. If that is not a viable option for you, open a Technical Support case.
Alyssa Gomez Staff over 4 years ago01/08/20 at 10:57 pm (UTC) Hi Michael, Really sorry for the trouble. I second Karl's suggestion - please let us know if deleting the Video block and recreating it works for you!
Michael Howley Author over 4 years ago01/09/20 at 1:33 am (UTC) Thank you, that worked for deleting it. I am still having issues importing but I will keep having a play around. Thanks again.
Alyssa Gomez Staff over 4 years ago01/09/20 at 3:21 pm (UTC) Thanks for the update, Michael. If you have a particular video file that is giving you trouble, please share it with us here, and we'll take a closer look at it.
4 Replies
The only thing that I have that works in these circumstances is to delete the block and recreate it.
If that is not a viable option for you, open a Technical Support case.
Hi Michael,
Really sorry for the trouble. I second Karl's suggestion - please let us know if deleting the Video block and recreating it works for you!
Thank you, that worked for deleting it. I am still having issues importing but I will keep having a play around.
Thanks again.
Thanks for the update, Michael. If you have a particular video file that is giving you trouble, please share it with us here, and we'll take a closer look at it.
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