14 Replies
Ashley Terwilliger

Hi Renaldo,

Thanks for reaching out here! We don't have an option to import into a new account an existing Rise course - but we're working on a feature that would allow you to transfer ownership of a course from one Articulate 360 account to another. That feature is scheduled for early next quarter so we'll keep you posted on that. 

You mentioned having the zipped file, which sounds like the export of the course? If you haven't created new content in your new account, our team could help you with swapping the names/emails to ensure that you have access to your trial account content or they may be able to export the original trial courses for you. If you'd like our help with that, let's get you into a Support case so that we can get the account information! 

Allison LaMotte

Hi Paul,

The quickest way to resolve this issue is to reach out to our Support Team. You can submit a case here.

They can help determine if there are any options available for retrieving the course from your ended trial. They will likely offer to extend your trial for a few days so you can transfer the course.

Let me know if I can help with anything else.

Allison LaMotte

Hi Mari,

The published output cannot be edited. If you want to make edits you need to have the source file, which it sounds like is in your old account. Please reach out to our Support Team so they can see if it's possible to transfer it from your old account to your new account. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!