Issue in Export, getting duplicate files

Mar 02, 2020

Robin Brown
By Robin Brown

Hello! I am exporting a course from Rise. A course I have made updates to and need to load into Cornerstone.

When I try to load the exported Rise course in Cornerstone, it rejects because of a duplicate file in the SCORM content. See attached screenshot to view the duplicate file.

This duplicate is inhibiting me from uploading the course.

1 Reply
Alyssa Gomez
4 years ago03/02/20 at 5:59 pm (UTC)

Hi there, Robin!

Does this Rise 360 course happen to contain a Storyline block? If so, try this:

  • Check for updates in Storyline 360. We released a fix for this issue in a recent update, so if you see an update available, install it. 
  • After updating Storyline, publish a new version of the content to Review 360. Use a new title to distinguish the new version from the original.
  • In your Rise lesson, delete the Storyline block. Then, add a new block and import the newly published content.
  • Publish the Rise 360 course for LMS, and try uploading the output to Cornerstone. 

Let me know if that solves it!

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