Issue with SCORM file and Rise on iPhone

I'm also experiencing issues with my SCORM courses not scrolling in Moodle on iPhone.

Adam - Perfect, thanks

Hello! I have the same issue with my SCORM courses.
Sometimes SCORM courses not scrolling (only in iPhone).
This issue happens when I test my courses in iPhone SE, iPhone 5S and iPhone 5 (Safari latest version)) from our e-learning platform (WebTutor) or from SCORM Cloud. Sometimes all right, but after some seconds I'm not able to scroll.

Hey Daniil - we are on this issue and hoping to get a fix out really, really soon. Stay tuned. 

Hi All,

This issue has been resolved. You will have to export your course again and re-publish to your LMS. Please let me know if you continue to experience problems. Thanks for your patience. 

Mike

Hi Mike

Thanks for letting me know, however it still did not work for me. I am exporting as SCORM 2004, 3rd edition, passed/failed as I do from Storyline. The Learner Response is not there (see screenshot 1). The 2nd screenshot is what it looks like from Storyline. This is the data I need.

Thanks,

Veronica

Hey Veronica - the issue that was fixed was that when in LMS, some courses didn't scroll on iPhone. We are still working on the SCORM 2004 issue you reported. Hang tight!

Hi Michael,

Thanks for letting me know. I re-published my courses again. This issue has been resolved. However, scrolling on android run smoothly. I don't know how it say in English... Scrolling in android continues after tapping touch screen. It looks pretty good. When I use iPhone I need to tap touchscreen everytime. Scrolling in iPhone stops instantly.

You can try to test courses in iPhone and Android.
The difference is obvious.

Hi Daniil - thanks for your feedback. Yes, for the time being we have disabled "momentum scrolling" on phone to fix the scrolling in LMS issue quickly. We will be adding momentum scrolling back in asap and have a team starting on this next week. 

Hi Adam and Michael,

I'm currently not able to test on my LMS, I'm waiting on the Admin as I have some issues with our LMS currently.

That said, I uploaded my course on SCORM Cloud to test it, and I'm still having the same issues as before on iPhone. 

In my training i have 6 lessons, all still works well except for the first lesson - scrolling issues, text  and images don't properly fit in the screen width, not able to complete that section.

Here is my course on SCORM Cloud if you want to test it on an iPhone:

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=54741000-e613-49d7-b722-c450b4a67874

Thanks,

Thanks Frederick - yes something on that blocks lesson and scorm that do not get along. We'll dig in more and get back to you.

Perfect, thanks

Oops! Sorry I guess I should have read the thread instead of replying to the email. :)

Hi Adam; I still can't get any output from rise to work on an iphone when it's running as SCORM in docebo, but they say the problem's with the output; do you think this should be fixed now?

Hi Stephen - can you give us more details on the problem you are seeing? And if you see it even in a one-lesson test course? More details the better. And also try testing your course in Scorm cloud. 

Hi, I've attached a zip file for a very basic course I'm testing with. When viewed on the phone via docebo none of the content scrolls, so the text content is basically cropped out and can't be viewed. When viewed via desktop docebo it all works ok.

Thanks Stephen for sharing that copy of your Rise course. I uploaded it to SCORM Cloud and you could test that link here.  I was able to open it within my iPhone 6S (iOS 10) and scroll through the content within the steps that you had set up.  Do you know if Docebo if forcing it into a mobile app or if you're still able to see it within the mobile browsers? Also what iPhone and iOS are you using to view it?

Hey Frederick - this issue should be fixed now. You'll have to re-export your course, of course. 😀

We are having the same issue.  I've contacted our LMS regarding this issue as well, since the file does work properly in SCORM Cloud.  Is there anything specific we need to know about issues with Rise courses in various LMS systems?

Hi, Jennifer!

Since Rise courses need to work broadly in many Learning Management Systems, they conform closely to the AICC, SCORM 1.2, and SCORM 2004 specifications, with xAPI (often referred to as the next generation of SCORM) coming soon.

Your course should work great in any LMS, but if you'd like to help your LMS troubleshoot the problem, you could help them enable LMS Debug Mode so that they can closely watch all of the chatter between the course and the LMS.

Please let us know how it goes!

Hi there I'm also experiencing issues with my SCORM courses (SCORM 1.2) not scrolling in our LMS app (SuccesFactors) on iPhone.

Thanks Peter

Hi Peter,

Our supported mobile viewing environments are:

• Safari in Apple iOS 8 or later
• Google Chrome in Apple iOS 8 or later
• Google Chrome in Android OS 4.1 or later

Does this work as expected outside of your app when published to the LMS?

hi there,

we are facing some issues with the flipping cards interaction, bookmarking and scrolling navigation when launching a rise module (scorm 1.2) in our LMS with IPhone. Our LMS is cornerstone. For the launching we are just opening the LMS in the browser on mobile and launching the course.  

Any idea of what is causing it and how to fix it?

Thanks!

Hi Yoampi,

Looks like I just reached out on a similar question of yours here.

I just wanted to link the two for anyone following along and I'd love to continue the conversation there.