Issue with Storyline block in Rise

I'm having a sporadic issue where some users see a 403 forbidden message (see screenshot) within the Storyline block in a Rise course. 

I can't determine the variables that could be causing this, as we use this same block in almost all our Rise courses and it doesn't usually have an issue.

Has anyone seen this before and know what's causing it?  The course is being viewed from within our LMS.
403 error

1 Reply
Allison LaMotte

Hi Emily,

Hmm... that's not something I've seen before personally. Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.

In the meantime, if there's anything else I can do to help, please let me know!