Issues with uploading movies

Feb 26, 2018

Marcela Ryan
By Marcela Ryan

I am getting errors when I am uploading mp4 movies and they are under the 5 GB standards. 

I had created this course and had no issues 2 weeks ago.  I went back to make some changes to content and this error is what I kept getting within the course.  Has the software had updates in the past 2 weeks that could be affecting the videos?

1 Reply
Crystal Horn
6 years ago02/27/18 at 5:34 pm (UTC)

Hi there, Marcela. I wouldn't expect you to have any trouble from what you've shared.  Tell me a little more:

  • Is this happening in all new lessons or blocks that you're adding?
  • What browser do you normally use?  If you can let me know the version, as well, that would be super.
  • Can you get a different result using a different browser?

Sometimes if I have problems with a block or lesson, I might delete that particular element and rebuild it.  Let me know what you think, and we'll see if we can get you moving!

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