JSON Syntax Errors
By
Robin Z
Is anyone else experiencing errors when uploading images in any of the Interactive blocks (i.e., process, tabs, accordions)? I am receiving the following error "Unexpected token < in JSON at position 0" Additionally, web developer is returning the errors seen in the attached file. I am using Google Chrome (latest version) and attempting to upload small .PNG files.
4 Replies
Yes, seeing same issues. This has happened before as well. Seems to clear up after a while.
Same, and when this happens, sometimes you can't load labeled graphics, sometimes you can't publish to review, or publish at all, and sometimes you get a ton of notifications that projects you published are now ready or ready for review. It just goes haywire.
Hi there, Robin. Let us know if you're still seeing these errors! I was able to upload images without issue.... albeit 20 hours later. I'll have our team check the backend around that time, just in case!
That is confirmed to be a temporary error. You should be sailing smoothly for now! ⛵️
Thanks again for letting us know! We're also happy to hear about these sorts of issues directly with our support team - we're around 24/7 there.