For the first time, I'm experiencing an odd occurrence in Rise. When the learner visits the Introductory page, instead of opening at the top of the page, it jumps to a Storyline file at the end of the page, requiring the learner to scroll back up to the beginning of the page.
Holly, would you be willing to privately share your .story file with me and let me know the HTML5/Flash settings you used when you published it to Review 360? If so, you can upload it here. I'll delete it when I'm done troubleshooting.
Hi again, Holly. To confirm, I am seeing no matter how I alter your file, or even if I use a different Storyline file, the Rise lesson continues to jump down to the Storyline block in IE11.
Right now, the best workaround will be to add a continue button before the Storyline block to prevent the lesson from jumping. I'm sorry I don't have an ETA on a fix that we could implement at this time.
9 Replies
Hi Matthew,
Thank you for your help!
I'm using an essay slide. I've used them before in Rise and yet don't recall having this issue.
Holly
Holly, would you be willing to privately share your .story file with me and let me know the HTML5/Flash settings you used when you published it to Review 360? If so, you can upload it here. I'll delete it when I'm done troubleshooting.
Thank you Crystal! I just submitted my file.
Thanks so much for your help, Matthew! They're taking a look.
Holly
Hi again, Holly. To confirm, I am seeing no matter how I alter your file, or even if I use a different Storyline file, the Rise lesson continues to jump down to the Storyline block in IE11.
Right now, the best workaround will be to add a continue button before the Storyline block to prevent the lesson from jumping. I'm sorry I don't have an ETA on a fix that we could implement at this time.
Hi Crystal!
The oddity is that I've used similar files to the one you reviewed and haven't had this problem before. Thanks for the work around suggestion.
Im having the same trouble with an embed survey. The page jumps to the survey upon entry and the learner has to scroll back up
I'm using a Storyline survey file too, Jennifer.
Hi Jennifer! What tool did you use to build the survey? Did you use Storyline 360, or another tool?
Would you be willing to send us your course Share link so we can test it from our side? If that works for you, please open a case here.
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