Knowledge Check Issues
Nov 06, 2020
Hi All,
We are experiencing some odd issues with end users seeing old content and old questions in our RISE module knowledge checks when completing them in the learning tool, even though these files have been replaced and updated. Does anyone know why our end users would see old content from previous files when we have since updated and replaced the files in our LMS System? When we assign the modules and preview them ourselves in the LMS, we are seeing the correct content, so we are not sure how anyone would see old content.
2 Replies
We've experienced this.
It was caused by the old course being cached locally on the PC's of learners.
Clearing the cache solved the problem.
Hi Jessica! Here's a handy article to share with your learners who run into this issue: How to Clear your Browser Cache
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