Hi, Lindsey. So glad you joined us, and brought this strange behavior to our attention!
I'm not finding any similar reports, so I've opened a case for you to work with our Support Engineers. We'll do a deep dive to see what's causing that funky character! Look out for an email from our team shortly, and I'll also follow along and keep this discussion updated here with any new information!
Sure thing, Lindsey! I had a peek at your case with Eloisa, and saw she suggested:
May I ask if you've tried copying the text and pasting it in Notepad? If you see the LSEP character in Notepad, remove it, copy the text and paste it back in your Rise course.
5 Replies
Hi, Lindsey. So glad you joined us, and brought this strange behavior to our attention!
I'm not finding any similar reports, so I've opened a case for you to work with our Support Engineers. We'll do a deep dive to see what's causing that funky character! Look out for an email from our team shortly, and I'll also follow along and keep this discussion updated here with any new information!
Great. Thanks!
Sure thing, Lindsey! I had a peek at your case with Eloisa, and saw she suggested:
Let us know if that helped!
Eloisa's fix worked for me. This was happening in CC. I exported the captions, edited in Notepad to remove the character, then imported them back.
Success! 🌟Thanks for letting us know that helped, Ed; we're here if you need anything else!
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