Lesson in Rise locked up

While editing a lesson in Rise, it locked up my entire course. I exited Rise and re-entered it and still couldn't get in. Eventually, I was able to duplicate the course and get into everything except the one lesson. When I get to that lesson, it completely locks up everything even in preview mode. I tried to delete the lesson that was causing the problem. However, it doesn't give the delete option (seep graphic below). How can I get this to work? I'm on a tight deadline.

2 Replies
Alyssa Gomez

Hi Robin,

So sorry to hear you're completely stuck! I'm glad you came to us for help.

To get you back up an running, we'll need some information from you. First, click here to open our support case form. In that form, let us know...

  • Your Articulate ID email address.
  • The name of the course that's giving you trouble.
  • The name of the particular lesson that is locking up.

After submitting the form, let me know your case number so I can follow along!