Links to YouTube videos suddenly stopped working in Rise 360


I have several YouTube videos embedded in my training modules and today they suddenly stopped working for me. All I see is a blank white space where the video used to appear. I first noticed the issue on our LMS, but it appears the videos are not loading in Rise 360 either. I tried deleting and re-adding the link, but this didn't work.

I had another user tell me that they were still able to see the videos, so I'm not sure what the issue is.

I'm using Chrome Version 87.0.4280.66 (Official Build) (64-bit).



3 Replies
Crystal Horn

Hi there, Ian. I'm seeing my YouTube videos in Rise 360 ok on my end. Can you try a few things?

  • Check and see if the issue persists in another browser. 
  • If not, try clearing your browser cache.

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