The videos work fine for most customers. However, some users with Safari on Mac and some iPhones/iPads cannot play any video. All they get is an error message about potential network or server failure. We tried reloading/rebooting/default browser settings without effect. The videos work nicely if the affected user tries Chrome browser instead.
Are you publishing for LMS or Web? You mention a server error, so perhaps for the web.
Do you experience the same issue if you upload the content to Tempshare?
If you're publishing for LMS, would you be able to test via SCORM Cloud? This is an industry standard for testing SCORM content. If it doesn't work in SCORM Cloud, we'll want to take a look at the file with the videos.
There are some known reasons here why videos don't play, but since it sounds like your videos are only not playing on certain devices, that may not be the case.
Ah, glad to hear that you were able to work around the issue. If you get a chance to test in SCORM Cloud and are able to replicate, we would be happy to take a look.
3 Replies
Hello Dieter and welcome to E-Learning Heroes :)
Are you publishing for LMS or Web? You mention a server error, so perhaps for the web.
Do you experience the same issue if you upload the content to Tempshare?
If you're publishing for LMS, would you be able to test via SCORM Cloud? This is an industry standard for testing SCORM content. If it doesn't work in SCORM Cloud, we'll want to take a look at the file with the videos.
There are some known reasons here why videos don't play, but since it sounds like your videos are only not playing on certain devices, that may not be the case.
Hi Leslie,
thanks for getting back to me. We published into TalentLMS.
In the meantime, we switched to Vimeo video service to avoid this issue.
Best,
Dieter
Ah, glad to hear that you were able to work around the issue. If you get a chance to test in SCORM Cloud and are able to replicate, we would be happy to take a look.
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