My knowledge check in Rise will not advance past the 1st question.

Mar 26, 2019

My knowledge check in Rise will not advance past 1st question. The knowledge check is from Rise. I did not import my questions. The training operates well and I am able to finish and it advances to the Knowledge Check but, when it comes to the submitting the answer for the 1st question it freezes.

I exported selecting the AICC format but the files read SCORM...

It does function properly in Articulate Review.

I need help with getting my knowledge check to function.

1 Reply
Allison LaMotte

Hi Letatia,

I'm sorry you're running into an issue here. Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.

In the meantime, if there's anything else I can do to help, please let me know!

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