My Rise course won't load

One of my rise courses won't load I keep getting the "Your course is loading, hang tight" message. All my other courses load, this was the last one I was working on yesterday. Here's the URL   https://rise.articulate.com/author/7LX9u3NpdjvZ2NTOThc0PGQyYdEtFgRG#/author/course?_k=4l2cgt 

Any advise to get back in would be welcome. 

Thank you, Karen 

10 Replies
Nathan Fowler

Hello, I'm part of an Articulate Teams subscription. My coworker created a course in Rise, and now she is unable to open it. I am able to open the course, but no matter what browser she uses, it just says, "Your course is loading, hang tight." I can send you the link to the course itself, but I'm unable to get the Share link because she is the course owner and I don't have that option.

Any advice? 

Here is the course: https://rise.articulate.com/author/bdabMtbdGejHXG-SnqtMnTOma-xBvj3J#/author/course?_k=i9qbbt

Thanks!

Ashley Terwilliger

Hi Nathan,

Can you check that your colleague is using Chrome, Firefox, Safari or Edge, and the latest version of each?  Also, is it a single course that won't open for her, or all her Rise courses? I'd start by having her log out/in again to refresh the access. 

If you're still having trouble, I'll need a bit more info about the course. Are you and your colleague on the same team? Can you let me know her name and the name of the course?

Jarosław Nowacki
Karen Sambrook

One of my rise courses won't load I keep getting the "Your course is loading, hang tight" message. All my other courses load, this was the last one I was working on yesterday. Here's the URL   https://rise.articulate.com/author/7LX9u3NpdjvZ2NTOThc0PGQyYdEtFgRG#/author/course?_k=4l2cgt 

Any advise to get back in would be welcome. 

Thank you, Karen 

Karen, have you managed to solve this?

Alyssa Gomez

Hi Brandy!

I see you were able to chat with my colleague Rowie about this issue, and he shared these tips with you:

  1. Clear your browser cache and temp internet files.
  2. Reboot the machine.
  3. Test the Rise course again. Please check if you can replicate the issue using other browsers as well.
  4. Enable these browser settings.

Let us know if that solves it!