my Rise project won't open

Hi there, Todd.  I know that must be disheartening to see.  Let me try to help.

• What browser are you using to work in Rise?
• Can you open other projects from your Rise dashboard?
• What happens if you log out and then log back in to Rise?
  

Thanks for reaching out!

I was using safari, but I switched to chrome because I needed to record audio, chrome was working fine.

Yes, I can open other projects from the dashboard.

I have signed out and In again and I still have the same results.

Hi Todd,

I see you also started a support case, which was what I was going to ask for next. Can you share your Articulate ID there and the title of the Course? Than our team can look into what's happening with this one course. 

I have the same issue since a few weeks ago and the support team hasn't got back to me. 

Hi, there.

We are having the same issue. 

Hi Dong,

Looks like you've been in contact with Renato since you posted here in the forums :)

Hey Brad,

Looks like you've reached out to our support team as well and are currently working with Gren.

thanks Leslie, my issue has been resolved last week and I was told the issue was "network traffic"!

Thanks for popping in to share your update Dong.