New Feature in Rise: Block Templates

Hello, at least I'm not the only one.  I've been working my tail off to get some reusable content in a library of block templates, and I've done so -- all day, now that I'm done, they won't insert.  Jesus, this is once again a lot of work, and now it doesn't work?  What's up?  so i have to create a support case?

Bottom line: I go to insert a block template (using Chrome) and when I do, it just starts the process and then just sits there and spins.

Hi folks! I'm sorry you've been getting stuck with block templates recently. We were able to investigate this problem thanks to your discussion posts and cases you submitted.

We're really close to releasing a fix, and I hope to have good news to share by the end of this week! Until then, I recommend submitting a case if you are unable to move forward with your work after refreshing your browser.

Thanks!!!

In the meantime does anyone have any tricks that work?  I thought at first that switching browsers would do it.... but while it seemed to work, later it didn't.  As usual, I only visit these forums when I'm stuck, bad, so while I appreciate a fix by next week, I'm kinda hosed on this project I'm trying to finish. Thanks.

I had to keep leaving the course and coming back in. And sometimes had to
exit completely and sign back in. Sometimes that worked sometimes it
didn't!

I've done all the things Wendy suggested, but as she says, sometimes it works.

I've even completely shut down the browser and restarted Rise, once again with varying levels of success.

Ok I'll try that. Anything to get the job done. Thanks!

Jim Powell

Often dictated with Speech-to-Text sorry for any typos!

Good news, everyone! We just released a fix for this problem, so you should no longer get stuck when inserting a Block Template. 

Please refresh your browser to take advantage of this fix, and let us know if you run into any more issues!

Thank you! 

I'll be trying this out.

Thank you! I didn't run into any issues today,yay!

*Wendy Seidman*
*GotInfluence?*

*190 Dundee Rd. | Inverness, IL 60010 T 847 359 7865*
*wendy.seidman@gmail.com *

This has been working perfectly since the fix.

For the past 15 minutes or so, I've been experiencing the original problem where the block insert does not complete.

Hi Karl,

So sorry you're running into this again! We made a change 3 hours ago, so I wouldn't expect you to have any issues loading block templates now. 

Have you refreshed that lesson recently? 

It's working again now. Probably just a temporary glitch.

Thanks for the update, Karl. Please let us know if it happens again!

I have a single slide built in Articulate 360 and inserted into Rise. I need to get a completion after 6 button items have been clicked (visited). I did create the triggers for this. I published it and set the completion. Published it to Review and them inserted it into Rise. I do not know what else to try. Please see the attached screen grabs. If you can help me with what to try next. I would appreciate any help you can provide.

Hi LaVon

can they click the buttons in any order? Where do they go when they click the trigger to layers or is there a popup? and do they click a button to hide the layers or close the popup?

Perhaps if you can share the slide someone can help you