We just released a new feature in Rise that I’m excited to share with all of you! Now you can prevent learners from forwarding through videos in your course by disabling forward seeking. Learners can pause and go backward through the video, but not forward. This new feature is great for compliance courses and any other course with required video content since it prevents learners from skipping ahead.
Watch this video from CTO Arlyn Asch to learn all about disabling forward seeking:
I have a course with a video embedded. I made sure to uncheck the box so they could not forward seek. However, when the video is playing, if they attempt to forward seek it starts the video from the beginning. Any ideas on how to fix this? It does not allow them to forward seek which is good, but if they were to try in the middle of the video then they have to start the video from the beginning which can be frustrating. Any help would be appreciated.
Hi, thank you for responding. We are sharing the course through our LMS and we did not have this issue a week ago. We tested in both IE and Chrome, we had the same issue, then I recreated the course and published to the LMS, IE seems to work now and Chrome does not, which usually we have issues with IE so we encourage people to use Chrome. Could it be something internal like a firewall or setting change on our corporate side?
Hi -yes I tried it with the share link and it does not seem to have the same problem. Could it be something our IT department may have changed that would cause this functionality to not work properly?
I have read the articles to disable forward seeking in videos, but I have embedded videos which are hosted on an outside platform. Is there a way to disable the forward seeking? When I look at my videos in my course I do not see any option for disabling a video. Thanks.
Also, I have found that individuals who view the videos on Wi-Fi sometimes are taken straight to the video past blocks of content, is there a way to prevent this?
The Disable Forward Seeking feature can be applied to videos you've imported directly into Rise 360, but not to a Multimedia Embed Block. Do you have the option to download those videos and upload them directly into Rise 360?
Tell me more about the learners who are taken straight to the video past blocks of content. Have you seen this problem on your side, too? Do you know what web browser they were using when it happened?
The problem of "Jumping" past blocks of content seems to only happen to individuals who are on Wi-Fi. It is not consistent throughout the course. I have only had this happen to me in one instance. I cannot duplicate it over and over. One learner experienced this in Firefox, it only happened at one video and there is about 15 videos in the course. One person was using a MAC and the browser was Firefox. It seems if the user is using a LAN line there is no problem.
I like the disable forward seeking option for videos in Rise.
However, I just have 1 qualm that I find puzzling. Why is it that even after a user completes a course, when he/she revisits the course again as a form of recap, they are still not able to forward seek the video. It is kind of counter intuitive to the learner as he/she might now just want to look at certain parts of the video, yet they have no choice but to watch it from the beginning again.
Is there any workaround to allow user to forward seek the video after he/she has completed the course?
Hi there, Russell! Thanks for sharing. Currently, while the learner is in the same lesson, forward seeking will work once they've viewed the entire video. If they navigate to a different lesson, or close and resume the course, the forward seeking is disabled again.
I'll share your thoughts with my team to explore if we can make a change, here.
Thanks! Maybe not a change, instead give creators an option would be nicer. For those who want to restrict forward seeking vs those who do not want to restrict forward seeking of videos after completion of module.
I'm not sure about other cases, but for my case, I would definitely use the option to allow my learners to forward seek a video once they have completed/ or seen that part of the video as it is more intuitive for me.
The setting isn't showing up for me here. Isn't this where it should be? Forward seeking is currently disabled, and I can't figure out how to turn it off....
When using the "Disable forward seeking" feature, it works great on desktop browsers, but when testing on an iPhone, I can scrub past the furthest viewed progress after 2 or 3 attempts. Any thoughts?
Hi Devin, and welcome to the E-Learning Heroes Community! Glad you're here! 🎉
Thanks so much for reaching out!
Could you please share what version of iPhone you are experiencing this on (ex. iPhone X, 12, etc.)? This sounds related to a known bug that is on our team's radar, but it will be helpful to know a bit more about your setup.
In the meantime, I'd like to share a workaround that our talented Support Engineers have shared with others:
This way, the user only has a play/pause option when clicking on the video, and the continue button will not activate unless the video has finished playing.
Thank you for your response. I am currently testing on an iPhone 13 ProMax and an iPhone 15. I love the clever workaround using Storyline 360. For the sake of the time constraints we are facing, we need to keep our workflow in Rise 360. Looking forward to hearing if this bug can be squashed!
Best Regards,
Devin LaFreniere
Media Director
(469) 250-9449
[signature
Thanks for sharing the iPhone models where you experience this issue, Devin! I've added that information to the bug report. Our engineers are currently looking for a fix, and you'll be among the first to know once it's available.
When will this function be added to the Audio block, and all blocks that have audio capability? i.e.: Timeline. Labeled Graphic. Process. Audio block Thank you!
48 Replies
Hi Jarred,
I'm not sure I'm understanding exactly how you've set this up. Are you able to share your file so I can have a look?
I have a course with a video embedded. I made sure to uncheck the box so they could not forward seek. However, when the video is playing, if they attempt to forward seek it starts the video from the beginning. Any ideas on how to fix this? It does not allow them to forward seek which is good, but if they were to try in the middle of the video then they have to start the video from the beginning which can be frustrating. Any help would be appreciated.
Hi there, Andrea. Videos that don't allow forward seeking should just prevent the learner from moving beyond the playhead:
Can you let me know in which browser you're seeing this behavior? Also, are you sharing your course through the Share URL, web or LMS?
Hi, thank you for responding. We are sharing the course through our LMS and we did not have this issue a week ago. We tested in both IE and Chrome, we had the same issue, then I recreated the course and published to the LMS, IE seems to work now and Chrome does not, which usually we have issues with IE so we encourage people to use Chrome. Could it be something internal like a firewall or setting change on our corporate side?
This post was removed by the author
Hi, Andrea! It sounds like you've set everything up correctly, but something has gone awry in Chrome.
You mentioned this happens when you test the course in the LMS. Have you tried testing the Share link in Chrome? Does the same problem happen there?
Hi -yes I tried it with the share link and it does not seem to have the same problem. Could it be something our IT department may have changed that would cause this functionality to not work properly?
Good to know, Andrea. My hunch is that this is related to settings in your LMS, but we'd like to test your Rise 360 output file to be sure.
If that works for you, you can upload your LMS output file privately to our support team here. We'll give it a test and let you know what we find!
Thank you, I have sent the information requested to the above link. Your help is very much appreciated!
I have read the articles to disable forward seeking in videos, but I have embedded videos which are hosted on an outside platform. Is there a way to disable the forward seeking? When I look at my videos in my course I do not see any option for disabling a video. Thanks.
Michelle Errek
Also, I have found that individuals who view the videos on Wi-Fi sometimes are taken straight to the video past blocks of content, is there a way to prevent this?
Michelle
Hi Michelle!
The Disable Forward Seeking feature can be applied to videos you've imported directly into Rise 360, but not to a Multimedia Embed Block. Do you have the option to download those videos and upload them directly into Rise 360?
Tell me more about the learners who are taken straight to the video past blocks of content. Have you seen this problem on your side, too? Do you know what web browser they were using when it happened?
The problem of "Jumping" past blocks of content seems to only happen to individuals who are on Wi-Fi. It is not consistent throughout the course. I have only had this happen to me in one instance. I cannot duplicate it over and over. One learner experienced this in Firefox, it only happened at one video and there is about 15 videos in the course. One person was using a MAC and the browser was Firefox. It seems if the user is using a LAN line there is no problem.
The videos are embedded using an iframes link.
Michelle
Hi again, Michelle!
I see your similar post in this discussion, so let's keep the conversation going over there!
Hi there,
I like the disable forward seeking option for videos in Rise.
However, I just have 1 qualm that I find puzzling. Why is it that even after a user completes a course, when he/she revisits the course again as a form of recap, they are still not able to forward seek the video. It is kind of counter intuitive to the learner as he/she might now just want to look at certain parts of the video, yet they have no choice but to watch it from the beginning again.
Is there any workaround to allow user to forward seek the video after he/she has completed the course?
This post was removed by the author
Hi there, Russell! Thanks for sharing. Currently, while the learner is in the same lesson, forward seeking will work once they've viewed the entire video. If they navigate to a different lesson, or close and resume the course, the forward seeking is disabled again.
I'll share your thoughts with my team to explore if we can make a change, here.
Hi Crystal,
Thanks! Maybe not a change, instead give creators an option would be nicer. For those who want to restrict forward seeking vs those who do not want to restrict forward seeking of videos after completion of module.
I'm not sure about other cases, but for my case, I would definitely use the option to allow my learners to forward seek a video once they have completed/ or seen that part of the video as it is more intuitive for me.
The setting isn't showing up for me here. Isn't this where it should be? Forward seeking is currently disabled, and I can't figure out how to turn it off....
Good news, everyone! We recently fixed an issue where forward-seeking in videos would revert to disabled after the lesson was viewed completely.
To take advantage of this fix, you'll want to republish any impacted courses.
Please let us know if you have any further trouble with forward-seeking in videos!
When using the "Disable forward seeking" feature, it works great on desktop browsers, but when testing on an iPhone, I can scrub past the furthest viewed progress after 2 or 3 attempts. Any thoughts?
Hi Devin, and welcome to the E-Learning Heroes Community! Glad you're here! 🎉
Thanks so much for reaching out!
In the meantime, I'd like to share a workaround that our talented Support Engineers have shared with others:
We'll be sure to update this thread with any news so you are in the loop. Here's more information on how we tackle bugs.
Let us know if you have any other questions! Hope that you have a great start to 2024!
Hello,
Thank you for your response. I am currently testing on an iPhone 13 ProMax and an iPhone 15. I love the clever workaround using Storyline 360. For the sake of the time constraints we are facing, we need to keep our workflow in Rise 360. Looking forward to hearing if this bug can be squashed!
Best Regards,
Devin LaFreniere
Media Director
(469) 250-9449
[signature
Thanks for sharing the iPhone models where you experience this issue, Devin! I've added that information to the bug report. Our engineers are currently looking for a fix, and you'll be among the first to know once it's available.
Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish!
When will this function be added to the Audio block, and all blocks that have audio capability?
i.e.: Timeline. Labeled Graphic. Process. Audio block
Thank you!