New seat/user cannot "Publish a new version of an existing item" to Review 360
We recently added a seat/user to our Articulate360 account. This new user has started working on some projects in Rise360, and is able to Review --> "Create a new item" --> Publish in order to generate a Review360 link for stakeholders to interact with.
However, this user is not able to Review --> "Publish a new version of an existing item". This option, the option to publish a new version, isn't even there on the page. There is only the one option to create a new item, no matter how many times they've actually created a new item. On my end, I see everything normally.
Everything seems to work well for this user except for this one feature. Unfortunately, it's a very important feature. We have tried changing the roles of this seat/account between collaborator and manager (we've even transferred ownership!), and it's just not solving anything.
Any help with this would be greatly appreciated!