I have made several courses in Rise and not had this problem, however with this particular course the user isn't able to complete the lesson and/or the next/continue button at the bottom doesn't appear. Is it because the course is too heavy with 3 videos? I would really appreciate your suggestions. The attachment I have posted is the bottom of the page where the next lesson or continue button is normally located
The videos are 1 minute 43, 1 minute 37, and 2 minutes 42. I have been using it in firefox, however I just tried it in chrome and it seems to load, but very slowly.
It has been happening in multiple lessons in firefox
That video type should be working normally in Rise - but I'd love to take a look at your course and see how they play back on this end too. Can you share a copy of the course here with us, even the Share link from within Rise?
The course works fine when it is on the rise platform, however when it is published to a zip file and embedded in the LMS it doesn't load properly with firefox, but does load well (although slowly) with chrome. I'd love to hear your thoughts.
The rise link is:
Please let me know if you'd like access to the LMS to trial it on there.
Thanks for the update Fiona. Let us know what your LMS team has to say. You may be able to help another community member that runs across this conversation in the future.
10 Replies
Hi there, Fiona! Thanks for the great background info. I don't think your course is too heavy, but how long are the videos?
Is this happening in more than one browser?
Also, is this only happening with one lesson in particular, or are you not seeing the navigation options in multiple lessons in this course?
Happy to try and help!
Hi Crystal,
The videos are 1 minute 43, 1 minute 37, and 2 minutes 42. I have been using it in firefox, however I just tried it in chrome and it seems to load, but very slowly.
It has been happening in multiple lessons in firefox
Thanks so much
They videos are in .mov format, would this influence the operation of the module?
Hi Fiona,
That video type should be working normally in Rise - but I'd love to take a look at your course and see how they play back on this end too. Can you share a copy of the course here with us, even the Share link from within Rise?
Hi Ashley,
The course works fine when it is on the rise platform, however when it is published to a zip file and embedded in the LMS it doesn't load properly with firefox, but does load well (although slowly) with chrome. I'd love to hear your thoughts.
The rise link is:
Please let me know if you'd like access to the LMS to trial it on there.
Hi Fiona!
Like you said, everything is working well in your Rise Share link.
Could you send us the zipped LMS output file so we can test it on SCORM Cloud? That way we can compare the behavior there to your LMS. Thanks!
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Thanks for sharing that output folder, Fiona. I hosted it on SCORM Cloud, and it appears to be working well there.
Can you test this link and let me know how it works for you? I'll be standing by!
Thanks for testing that Alyssa, so it is likely our LMS that is struggling with it
It worked well for me on the SCORM cloud
Thanks for the update Fiona. Let us know what your LMS team has to say. You may be able to help another community member that runs across this conversation in the future.
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