Hi Andre! How long ago did you publish this course? Are you viewing the course in mobile Safari?
We ran into this problem earlier this year, and we released a fix for it in May 2020. If you published this course a while ago, please republish your course to take advantage of this fix.
If that's not what you're seeing, let me know, and we'll keep digging!
Hi Alyssa, thanks for your fast response. The course has only been published a couple days ago.
i just checked scruple off the courses that have been published long ago but also more recent and all have this black line. The bug appears on iPhone and iPad using a native iOS LMS App. The iOS is 14.2
Looks like you've worked through this with our support team and they've got this documented. We'll update you and everyone once we have any news for you that will help.
4 Replies
Hi Andre,
This may help: https://community.articulate.com/discussions/rise-360/black-line-in-rise-sidebar
Hi Andre! How long ago did you publish this course? Are you viewing the course in mobile Safari?
We ran into this problem earlier this year, and we released a fix for it in May 2020. If you published this course a while ago, please republish your course to take advantage of this fix.
If that's not what you're seeing, let me know, and we'll keep digging!
Hi Alyssa, thanks for your fast response. The course has only been published a couple days ago.
i just checked scruple off the courses that have been published long ago but also more recent and all have this black line.
The bug appears on iPhone and iPad using a native iOS LMS App. The iOS is 14.2
Hi Andre!
Looks like you've worked through this with our support team and they've got this documented. We'll update you and everyone once we have any news for you that will help.
Thanks again for bringing this up!