65 Replies
Karl Muller

I appreciate that the needs of every organization may be different. 

While it makes sense to have an owner for each course, from our perspective all of our team members should be able to edit and publish content.

What is needed is the ability to set up permissions for each team member to control who can edit and publish content etc. That would allow each organization to set up the accounts of their development team to suit their unique circumstances.

 

Chris Smith

As I read down through this chain, I see many others are experiencing some of the same issues we are experiencing. We have a Team license and use it to its capacity to collaboratively build lessons but are having a major issue with the management of the lessons once they have been built. We have instructional technology specialists who use their accounts to build the Rise lessons based on materials submitted by the Subject Matter Experts. Once there work has been completed, they transfer the lessons to me where I review, finalize, and publish to our internal server. We then have Curriculum Specialists who will work with Course Leads to make future edits to the newly created lessons as needed. The Curriculum Specialists receive requests to fix the lessons and are then added as collaborators. We want a full-time staff member to have ownership of all the lessons, so as it is now, a double transfer of the lesson must occur for the changes to be updated on the server. 

We really need the ability to have 2 owners per lesson. That way the Curriculum Specialists could update the lessons and publish them immediately rather than losing additional time in the transferring lessons back and forth. 

I saw someone had mentioned creating a generic account for them all to be stored in. Upon initial thought, that idea does not sound so bad, however, that still creates a transfer issue. According to what we have read in the Terms of Service, a generic account, even with a Teams subscription, would be a violation of the Terms of Service. Whether it is a violation or not, you would still have the issue of needing to transfer the lessons out of the generic account to the Curriculum specialist account to edit and publish and then would have to transfer them back to the generic account. 

Again, the best case scenario would be to add the ability to have two owners per lesson. Really, the only two settings the second owner would need would be the ability to set the lesson up in Review and the ability to Export the lesson. 

The comment thread for this goes back almost a year, so I really hope this is on the radar to be addressed sometime very soon! 

Thank you, 

Chris Smith

Alyssa Gomez

Hi there, Chris. I really appreciate your thoughtful insight. As we consider how to improve Teams sharing and collaboration features in the future, this is the kind of feedback we need.

What you've shared makes a lot of sense, and I'll make sure it gets into the right hands. Thanks again for taking the time to share this with us!

Mary Anne Buck

Agreeing with the issues regarding ownership of Articulate Rise content in a large organization.  

We utilize both internal employees as well as external partners to create our e-learning content. 

We need a solution that guarantees we have a comprehensive library of all content created using any of our corporate team licenses.  

Having to rely on individuals to remember to add contributors or transfer ownership per course to others is not a good model.  It is inefficient and leaves a lot of room for error.

As others have recommended, having the ability to setup a generic support account would be beneficial.  This generic account should have the capacity to be configured as an automatic co-owner of all content created using the team licenses by default.  This would ensure that businesses have a comprehensive library of all courses and the ability to administer access to this content as needed.

A great deal of time and expense is involved in generating these courses, as a corporation we need functionality within the software that assists our ability to retain and manage our content.

Karl Muller

I've previously commented on this issue, but this week we had yet another related problem. A team member had to take time off to deal with an unexpected family emergency.  

As luck would have it, he is the owner of a course we needed to republish in a hurry. As a result we have to wait 5 days till he is back in the office.

Ashley Terwilliger

Hi Karl,

I'm sorry to hear about your teammate  - I hope everything is okay with him and his family. 

We've shared this discussion and additional insights with our team who are working on Rise updates and features. I promise we'll let you know as soon as we have more to share.

In the meantime, if you need some one-on-one emergency assistance, our Support Team is available and we can discuss any options or outside-the-box ideas to help you keep working while you support your teammates' absence. 

Jason Engling

First off, loving Rise!  It was the right tool for a new project I started working on and we are looking at how we can start using it more.  It was great how we could build the course online and both be working on different part simultaneously.

I would like to voice support for either having multiple owners or at least expanding exporting features to collaborators.  That was the main issue we ran into and worked around it by copying the course under our own account.  Not ideal since we could run into version control issues, but it met our needs for the moment.  

Thanks!

Ruth Mahoney

Hi, we have a single user licence holder who has left the business and we now need to transfer their Rise courses to another team member. I understand I cannot do this even when I add the Rise leaver in as a team member on our Team Licence?

Can you advise how we move these modules over to our team licence please?

Thanks

Ruth

 

Ashley Terwilliger

Hi Ruth, 

If this individual is no longer with the company, do you have access to their email connected to the Articulate ID they used to create the Rise courses? 

If so, I'd follow these steps to access Rise courses for a user that's no longer a part of your organization with some help from your IT staff. 

1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below. 

2) Add the email address to your Articulate 360 Teams account as a user, temporarily. 

3) Reset the user's Articulate 360 password here: https://articulate.com/aid/reset-password 

4) Sign into Articulate 360 with the user's email address and new password: https://360.articulate.com 

5) Transfer ownership of each Rise course to another user on your team: https://community.articulate.com/series/157/articles/rise-working-on-a-course-with-other-team-members#transfer 

6) When you're done, you can remove the user from your Articulate 360 account. 

To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible. 

Penny Spacht

I want to add my voice to those who are requesting a solution to this problem.  I can already anticipate the response I would get from IT if I asked for temporary access to former employee's email address. It would be a resounding NO!  Also, depending on why the person left, they may not permitted legally to transfer the email address.  Doing so, could open up a whole lot of problems.

Cheryl Tyler

I'd like to add my voice to this request too.  We are a large team and can have three people updating things at once and the last one in usually publishes but we now have to go back to the "owner" to get that done.  Also as a collaborator I can't then add in another collaborator, again I have to go back to the owner.  We are not all in the same office so we'd like a central spot to keep all our rise courses as it is if someone in another office is asked to update a resource they have to email everyone to find out who the owner is to give them access, we thought as a team account we would be able to access all of our Rise lessons regardless of who "owns" them.  I'd like to see a working spot that only I can access then publish or move to a team spot where anyone could access, update and publish from.

Martika Cox

Hi all,

We understand how important it is to simplify how training teams work together. It’s top of mind for us as we work on new Rise features. And, I will make sure your feedback gets to our product team.

Right now you have a couple options when it comes to sharing a course with a coworker.

  1. You can share a copy of the course.

OR

  1. You can transfer ownership of the course.

Both options will allow you to export the course as needed.

We have a feature request logged to allow collaborators to publish courses alongside the owner. I don’t have any timelines on this feature, but we’ll update here when we do.

Cheryl Tyler

Thanks, we are learning to work within the restrictions.  While we can share or transfer ownership, I think for us it's having a central spot we can keep all the working files so anyone in the team can pick up a job and edit it without having to go back to the original owner.  Look forward to hearing how things work out.

Steve Fisher

An issue I'm currently struggling with is contractors who build Rise courses for me. I really want to add them into our team account so they can access templates etc. Doesnt seem like this is possible, other than buying more licences for my team so there are 'unused' seats. 

Contractors can send me a copy once they're done, but it would be nice to be able to monitor progress from the team account.

Chris Smith

Martika,

I appreciate the response to the thread and the update. I hope that there
will continue to be a focus on addressing this issue. While the two options
you shared do provide some initial solutions for the problem, they really
are not optimal for most "team" type situations. The first option does not
work. It is kind of like back in the day before Google Drive and other
cloud-based Web 2.0 collaborative tools where one would create a Microsoft
Word document, attach it to an email, and send it out to co-workers. If the
attachment was sent to me, I could make changes and updated it but those
changes would not be seen by everyone else on the team. This could lead to
multiple versions of the same object floating around which would really
complicate things.

The second option is better. Yes, the capacity is there for all
collaborators to be able to simultaneously make edits to the learning
objects, however, if the one person who is the owner is not able to come to
work for a period of time or is no longer with the company, then the
updated lessons cannot be published.

There really does need to be a way for multiple people to edit and export
content instead of only allowing one person to do so.

Thank you,
Chris Smith

Mary Anne Buck

Just checking back in on the progress for a solution to managing Rise content.  I am hoping there is a timeframe in which this will be addressed.

As mentioned before an ideal solution would include the ability to have an administrator type account that has access and permissions to all content created using an corporate purchased license.  Most organizations expect to have access and oversight to any data and content created in their work environment. 

In addition a solution is needed that makes it easier to handle situations for moving content between accounts in situations such as personnel changes or perhaps contractors that initially create content that will later be maintained by a full time employee. 

Finally, it is important to not have functionality halted due to restrictions resulting from ownership limitations.

Appreciate all your efforts in addressing our concerns.

Thank you,

Mary Anne 

Allison LaMotte

Hi Mary Anne,

Thank you for sharing your feedback here. 

I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.

We do have feature requests logged for making it easier to transfer courses among teammates and for the ability to give publishing rights to non-owner collaborators. It sounds like you have some other ideas about how to make collaborating in Rise easier - would you be up for telling us more about them in a feature request?

If there is anything else I can help with please reach out!

Catherine Howard

Adding my voice to those who are asking for this feature sooner rather than later. We have a large amount of contract/contingent workers, working in a heavily regulated industry, and so the workaround of having our IT reactivate the email of the person who's left is not an efficient or timely option for us. The only sure thing I can think of right now is to have every developer on our team use the same password so that we can log into each other's accounts - and obviously that's not the best idea even without the regulatory environment we work in!