When I export a PDF from Rise, the export changes the predefined font I set up for the course. It is odd because I used the same font for all the courses I have developed and I never experienced this issue while exporting the PDFs.
How can I export the PDF with the predefined font I set up for the course?
Hi there, Alessio. We're looking into an issue where the PDF export doesn't use the theme font for your course. I'll post any updates here. For now, I'm sorry I don't have a workaround!
Yes. My team is having the issue. When we export to PDF, the san serif font "Open Sans" we've selected for the course is not working. In the PDF, it's showing some sort of serif font.
Hi, Rise gives us amazing functionality like exporting our course into pdf, but at the time of exporting the Myanmar course, Rise is not able to render the font hence we are not able to view the content in pdf. Would be great if someone could help.
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Hi there, Alessio. We're looking into an issue where the PDF export doesn't use the theme font for your course. I'll post any updates here. For now, I'm sorry I don't have a workaround!
Hi Crystal, thanks for your reply. Do you have any updates on this? When could we export the PDF with the theme font? Do you have a deadline?
Hello, Alessio. We don't have any updates or deadlines yet, but we promise to keep you posted on any new information that will be helpful.
Yes. My team is having the issue. When we export to PDF, the san serif font "Open Sans" we've selected for the course is not working. In the PDF, it's showing some sort of serif font.
Thanks for letting us know, Mike. We'll send you an update if we get new information that would be helpful!
Hi, is there any update for this bug? I have to export several PDFs and I would not like to change the font manually.
Nothing new yet, Alessio. Thanks for checking in!
Any updates? We are encountering this issue too.
I don't have an update, Samantha. We'll post here if we make a change that will help!
This is still an issue and has been for quite some time.
Hi everyone,
I'm happy to let you know that your theme fonts are used in PDF exports now. Enjoy!
Hi, Rise gives us amazing functionality like exporting our course into pdf, but at the time of exporting the Myanmar course, Rise is not able to render the font hence we are not able to view the content in pdf. Would be great if someone could help.
I apologize that you're running into that, Amrita. We've got this problem logged as a bug in Rise 360.
Does the same problem happen if you use your browser's print function to print each page of the course?
We are also having this issue, and I can't quite believe that the bug still exists after two years!
I’ve managed a workaround, but not ideal.
First I compared settings with another module that was working OK. No difference.
Then I tried changing the fonts, and then back again. Still not working.
Then I tried duplicating the module and this worked.
Then I tried deleting the original and renaming the duplicated module to the correct name. Fonts went wrong again.
So finally I duplicated the module again, downloaded it, changed the title manually and resaved the PDF. Then just deleted the duplicate module.
Come on guys, please get onto fixing this soon! Thank you.