PDF filename changes when downloading from Rise

Thanks,

I have shared the file via the link.

I am using the following version (it updated as I opened it to check but
the issue is still occurring) Google Chrome is up to date
Version 90.0.4430.72 (Official Build) (64-bit)

It is being hosted on an LMS via SCORM file but it also occurs via link,
and even when I download it within rise if I am editing.

Hello all,

I'm having the same problem on different browsers, hosted on an LMS via SCORM. Please share the solution here, if possible.

Thanks!

Hi Daniel!

Thanks for reaching out! Sorry to hear you're having trouble with your course. If you'd like we can take a closer look at your course, and you can share it with us privately via this link.

I'm experiencing the same thing when the Rise course is in Moodle but also on rise.articulate.com/author. I notice that when the PDF opens in a new Chrome browser window (from rise.articulate/...) that the extra 16 characters in the filename match part of the name of the PDF in the exported Scorm file (inside the scormcontent/assets folder). When I download the PDF from Moodle it also has those same 16 characters, with additional 16 characters in front that are different from the first 16 characters in the exported Scorm file. Hope that makes sense and hope it helps to debug this issue.

Hi Gary! I'd like for our team to take a closer look at your course. Could you please open up a support case and share it with us privately via this link?

Ok. Have done so.

"PDF filename changes when downloading from Rise" we are also facing same issue.

Hi Timmothy, sorry to hear that you are also experiencing this issue. We would love to dig deeper into this and find out why this is happening. Please open a case here; our support engineers are ready to help. 

Any fix on this yet? The current Rise I'm working in added all of these characters (CaHkZeGrEpyXj48v-) in front the filename after downloading. It makes it confusing. Did I download xyz.pdf or did I download CaHkZeGrEpyXj48v-xyz.pdf?

Any workarounds or naming conventions found to help? What's the status?

Hi Tracy, I am sorry that this issue is causing confusion when you download a file from the course. Our support engineers are ready to help. Feel free to reach out to them here.

Hi 

I am creating a Rise course with the download file block and I am experiencing the same issue. The filename in the download folder has extra junk characters e.g. _whf-Jm-p8v9jOVf_kU97xddocoTeKxJj and then the filename.

We are using Totara as our LMS, and the Rise package is saved as a SCORM 1.2 package. I am viewing the SCORM package on Google Chrome 92.

Can you please let me know if there have been any updates to this download junk character issue?

Thanks

Ann-Marie

Hi Ann-Marie, we don't have any updates to share yet, but we would love to look into this further. Feel free to open a case here. Our support engineers are ready to help. 

Team, it's been 4 years since this post was created, and you still don't have any updates on this issue? It's a super annoying bug.

And considering multiple people using different LMSs and browsers are signaling this, it's clear it's a product bug, not an issue with the platforms we're hosting the courses on. One of the many.

Having something similar as well.

I've had a number of courses where there are two exercises with similar names. One is "Name of exercise_Exercise" and the other is "Name of exercise_Solution". There has been a few instances where these files seemingly become flipped. When you click to download the solution you get the exercise and when you click to download the exercise, you get the solution.

It's very weird and not explainable by human error, as Rise names the files based on the original file's name AND we can check the files and their history to see they were always correctly labeled.

And to be clear, this has happened multiple times across different courses. When clients report it, I always find it is messed up in our version of Rise as well.

Hi there, Adam. I'm sorry it seems like Rise 360 output is confusing your files. I've opened a case for you with our team. You should get a confirmation email with an upload link.

To start, please share the following using that link:

• An image of the editing panel for each attachment block showing the file name like this:
  
• The exported output of your course

We'll keep everything confidential and delete those files when we're done troubleshooting. Thanks!

Hi there....I have this issue in Chrome, is this still pending a fix?  These messages are over 3 years old!

I'm sorry you're running into that, Steph! Is your course hosted on a web server, LMS, or are you viewing the Share link?

Hi Alyssa.

Thanks for getting back to me.

So our Rise courses are hosted on an LMS.

Hi Steph, thanks for sharing that. Just another quick question, what LMS are you using?

We are using Skilljar

Hi Steph, thanks for letting us know the LMS that you're using to host your courses. We have this issue documented and we'll let you know as soon as we have updates on this possible software bug.  

Has there been any resolutions to the renaming of the .pdf files?

I am truly amazed by the non-sense staff's responses to an old and critical problem. The rename of all assets (pdf, png, etc) is generated in the Export phase by Rise and does NOT depend  of what LMS, browsers, etc. is used.

Just look at the “assets” folder in the exported course to understand.

It is clearly a feature of Rise360, probably to uniquely identify each asset, even if loaded with the same name, but in the case of pdf downloaded files it causes obvious and big problems for users.

Why does Articulate not give a SERIOUS answer to this problem and keep asking useless things, while knowing very well the cause?