I tried to export a Rise course several times, and each time I got a zip.-file with an error. I cannot even open it and therefore cannot upload the file into LMS.
Thank you for sharing the screenshots and additional details with Jose! He is looking into those files as we speak, and you should hear back from him soon.
I found a problem. I checked the exports by removing blocks one by one. I deleted some two blocks, and the Rise course was correctly exported. Both of these blocks had attached pdf.-files. I deleted the pdfs and could export the course and archive to the zip without errors. Therefore, the problem occurred due to improper exporting and archiving of the pdf.-documents.
I'm having an issue uploading the exported file to PALMS. The file exported ok, but after upload, the file will not play. I exported in SCORM 1.2 and 2004. Please help.
7 Replies
Hi, Mikhail! So sorry you're getting stuck. I'm opening a case so we can begin looking into this right away.
You'll hear back from our team soon!
Dear Alyssa,
I have the same error with other courses. Some of them are downloading with the broken zip.-files which are unable to be opened.
I wrote Jose Tansengco the description of the issue. Case 01866647. Hope for your help.
Hi Mikhail,
Thank you for sharing the screenshots and additional details with Jose! He is looking into those files as we speak, and you should hear back from him soon.
Dear Alyssa,
I found a problem. I checked the exports by removing blocks one by one. I deleted some two blocks, and the Rise course was correctly exported. Both of these blocks had attached pdf.-files. I deleted the pdfs and could export the course and archive to the zip without errors. Therefore, the problem occurred due to improper exporting and archiving of the pdf.-documents.
Thank you and Jose for your help and support.
Thanks for the update, Mikhail!
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I'm having an issue uploading the exported file to PALMS. The file exported ok, but after upload, the file will not play. I exported in SCORM 1.2 and 2004. Please help.
Hi Pamela! I see you opened a case with my team; thanks for doing that. We'll be here if you have follow up questions.