Problems with Rise 360 course after publishing to LMS
Aug 11, 2020
Hello, I keep running into issues with my Rise 360 course once it has been published to SuccessFactors, which is what my company uses. I added a few Storyline 360 blocks to the course, and the pictures and videos I have in those Storyline blocks aren't showing and all that shows is a black X at the top left of the Storyline player. I also am having issues with a couple of my audio recordings not showing in the published version of the course. I have uploaded it to the ScormCloud, and everything looks great there, so I'm not sure what the problem is. Also, the file that was used to launch the course is indexAPI.html. Is this a problem on the LMS side of things? What might be some solutions to fix this?
1 Reply
Hi Patrick! Smart idea to test the output file in SCORM Cloud. That's the best way to narrow down the cause of the issue.
We'd be happy to take a second look at your output file if you don't mind sharing it in a case. Otherwise, I'll open the floor to other SuccessFactors users to point you in the right direction!
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