Processing audio file is not working

Nov 05, 2020

I've been trying to process a mp3 file for an audio read of the content on my course. It uploaded fine, but has ben stuck on "Processing audio" - what can I do?

2 Replies
Renz Sevilla

Hi There!

I'm sorry you're running into trouble with audio! The maximum file size for each audio clip you upload to Rise 360 is 5 GB. More best practices can be found here.

We're happy to assist further if you can help me with a few more details:

  • What web browser are you using to author your course?
  • Are you having trouble importing just one audio file, or all audio files?
  • Would you be willing to share the audio file with our team for testing? If that works for you, you can open a case here.

This discussion is closed. You can start a new discussion or contact Articulate Support.