Quiz issues

Thanks for reaching out, David, and I'm sorry this is giving you trouble. I'm curious to know a little more about what's going on with your course. Can you help me with a few questions?

• Is the course hosted in a learning management system?
• Has the learner completed all of the questions in the quiz at least once and landed on the score page before going back to the lesson content? 
• Does this happen in any browser, or certain browsers in particular?

Hi Alyson,

thanks for reaching out.  I am currently testing the interaction in the review portal and have not tried it in an LMS yet.  

I have also tested it with the Wellness sample that comes with Rise, and with the Home Depot sample that was shared through the eLearning heroes email last week and have the same issue.

I have tried it in both Chrome and IE - the browsers our students/staff use within our company.

We have tested it on different computers.

Our test approach is, complete one question, jump back to a lesson, go back to the test again.  The test will then not let you proceed past the first question.  I get the start quiz button, which works, then the first question, then we cannot proceed or complete the quiz.

Although this is a very simple training, it is important for us to release very soon.  Any help is greatly appreciated.  What we need is for students to be able to start the quiz, go back to a lesson, and go back to the quiz, without it stalling.

Regards

Dave

Hi David and Alyssa, 

I am having the same problem this morning. If a user goes back to review the content while undertaking the quiz, they cannot go back to the quiz and continue. 

Is the course hosted in a learning management system? No, i was just using the zip file to test before uploading to the LMS

Has the learner completed all of the questions in the quiz at least once and landed on the score page before going back to the lesson content? No. I got to question 4/17 and went to look at the content to find the answer and then came back at it got stuck at q1 again

Does this happen in any browser, or certain browsers in particular? Tried in Safari and chrome.

Thanks

Was this fixed in the last couple hours?  I am using Chrome (Version 61.0.3163.100 (Official Build) (64-bit)) and did the test on my system and it worked perfectly.  While it went back to the start page of the quiz it quickly jumped to the next question in the sequence.  I am just using Review right now though and not using an LMS.  My questions are straight-forward pick one.  Not sure if any of that adds value to the conversation but perhaps.... 

Hi Sandra

that's a little depressing - still not working for me

Chrome Version 61.0.3163.100 (Official Build) (64-bit)

Hi David and Lesley,

Our team spotted this yesterday and we're working on a fix as soon as we can. I'll update you here once I can. 

Sandra, 

If you wanted to test it out in an LMS, you could look at uploading to SCORM Cloud. A good testing platform for LMS issues! 

Hi Ashley and David, 

I just tested 2 of our courses in scorm cloud and in review and they both worked. Maybe the issue has been fixed......

Hi everyone,

Articulate support contacted me today to let me know that this bug has now been fixed.  On testing it appears to work correctly now.  Thanks to everyone who assisted

Hi all, 

This is all fixed up - you'll see it noted here in the Rise release notes. 

Thanks!