Quote image sizes vary in Chrome and IE
Jun 05, 2019
By
Paul Tottle
Hi
I'm getting varying image sizes in Internet Explorer that is surprising me. I thought Rise would be handling the sizing. This is using the quote feature. The uniform one is in Chrome (good) and the varied one is in IE (not good). The arrow illustration came from the content library, I supplied the photos. I've tried two different IE 11 versions with the same result.
I'm surprised, I thought Rise scales the images to the same size? Other blocks appear to work okay.
Chrome Internet Explorer 11
11 Replies
Hi Paul! Thanks for including those helpful screenshots.
When you noticed this problem, were you authoring the Rise 360 course, or were you viewing the published course?
I ask because Internet Explorer 11 is only supported for viewing Rise 360 courses, but not for authoring them.
If you don't mind sending me the Share link, that'd be helpful, too! If you'd rather share it privately, you can do that right here.
Hi. I didn't publish it. The screenshots were from the review platform. That's good to hear, that the published will look okay. I can ask reviewers to use Chrome. I'll send you the link.
Thanks, Paul! Viewing the course in Review 360 using Internet Explorer shouldn't cause any issues. I'd love to get that Review 360 link from you, if you don't mind sharing it. Thanks!
Done : case number 01833864
I'm having this same problem, but it's happening in Review as well as in the published course.
I'm so sorry you ran into that issue, Tiffany, and we're seeing the same problem on our side. I'll bring this back up with my team to see what we can do to resolve this.
@AlyssaGomez - Was this ever resolved? We're still having this problem.
Hi Lisa! We're still seeing a problem in Internet Explorer 11 where the image in a Quote C block is displayed smaller than in other browsers.
We'll let you know if that changes in the future.
So are you actively working on it?
Thanks for asking, Lisa. We're keeping our eyes on how many customers the bug affects and how seriously those customers are impacted. It's not on our priority list right now, but if we get new information that would be helpful to you, we'll let you know.
So that's a "no". Thanks for the reply.
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