Rise 360: Bookmarks and External Links in Success Factors

Jan 04, 2022

We created a course in Rise 360 and uploaded it to SuccessFactors. The course runs smoothly, except our course testers are experiencing problems retaining bookmarks in the course and I have been able to recreate what seems to be the problem in 2 ways:

1) I know the learner must use "Exit Course" to leave the course rather than close the browser. That is one way the bookmarks are "erased" and the course starts over if they close the tab vs. "Exit Course". Is there a fix for this other than jsut telling the learner to use "Exit Course" or their bookmarks will be erased?

2) When the learner visits an external URL as a link from within the course it opens a new tab for them to review the website. Then when they close the external site tab - not the course tab in SuccessFactors - that also restarts the course and erases their bookmarks.

Is there any way to avoid these behaviors and retain their bookmarks? I have read discussion about the launch path and versioning issues, however, that does not seem to be a fix this problem. Suggestions??

1 Reply

Crystal Horn
Staff

over 2 years ago01/11/22 at 9:17 pm (UTC)

Hi there, Kimberlye.

The first issue you describe reminds me of this situation we encountered with LMSs who didn't update their settings to match a change that Chrome had made. Are you finding this behavior in Chrome? What about other browsers?
This second behavior isn't familiar to me. I wouldn't expect closing an independent browser tab would impact the course progress in Successfactors at all. Do you have an example course output that we can test in our LMS testing environment to see if we can reproduce the issue outside of Successfactors? We use SCORM Cloud, and you're welcome to try testing there as well.

Thanks!