Rise 360 - Course Copies not working
Jun 26, 2020
By
AWS GDSP
Hello Rise 360 folks,
My co-worker and I have two rise accounts, one for each of us. Right now, we are consolidating because we only need 1 account for 1 author. Rise account (A) is in a 60-day trial, and Rise account (B) is also in a 60-day trial. When a course owner of account (A) hit's "Send a copy" and it arrives in account (B) it is not working as intended.
Instead the course arrives and is shown as still being owned by account (A) and account (B) cannot do anything except make edits, or preview. No publish features, etc. It is almost like the course was shared directly between 2 accounts, rather than a copy being generated and sent over.
Regards,
Justin
8 Replies
Hi Justin!
Can you tell me more about how you sent a copy from one author to another?
You'll want to click the ellipsis (...) for the course you want to share, then choose Send a copy from the menu that appears.
Yes, that is exactly what we did.
All I am seeing is something like this:
Hi Justin,
From your screenshot, it looks like Kristin added you as a collaborator to the course, but she didn't send you a copy.
Please check out this 1-min video I recorded for you, and let me know if that helps!
What's very odd, is when we tried it the other way around, and I definitely hit "Send a Copy" as I've sent many many copies before, she had the same issue. A course that said it was owned by me.
Thanks, Justin. I'm going to open a case for you so we can take a closer look at what's going on. Keep an eye out for an email from me soon!
Thank you, I am willing to help out with whatever you need. I will do one last confirmation that the issue is NOT a mix-match between collaboration versus send a copy.
My account was set to expire today, but it unexpectedly expire very early in the day, before I had a chance to send a copy to another teammate's.
This led to a huge loss of all the work (4 courses) that I have built over the past 8 weeks. Is there anything that can be done to please help me copy this material?
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