Rise 360 Knowledge Checks - Reading Order

Jun 13, 2022

Hi there,

In testing Knowledge Checks with Jaws 21, we noticed some changes in the reading order.

  1. Previously, once a user Submits their response, they would use the down arrow key to read the feedback.
    • Currently, when a user Submits their response, it automatically reads the correct answer, then their answer choice (regardless of whether it was correct or incorrect) and then the feedback. This repetition can be a point of frustration.
  2. Once the user has completed the Knowledge Check and uses the down arrow to move on, the reading order varies. It is not going to the next Knowledge Check. Sometimes it rereads the same Knowledge Check again.

Is this a new feature/system glitch? Any plans to correct this? 

Appreciate your help!


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