On a couple of RISE 360 modules, we have had feedback from users after they have fully completed a module and all of the side menu options are ticked completed, if they then go back in at a later date approx half of the modules are unticked, as to show this is not completed.
Hi Andrew! Thanks for letting us know what's going on. Is this course hosted in a learning management system (LMS)?
If so, have you tested the course in the LMS to see if you run into the same problem? Also, do you know what web browser they were using when this happened?
Yes this course is hosted on our LMS system, and we have tested in the LMS and this is where we have also found the problem. The browsers we have been using is Edge and Firefox (currently Google and Safari isn't allowed on our network.)
2 Replies
Hi Andrew! Thanks for letting us know what's going on. Is this course hosted in a learning management system (LMS)?
If so, have you tested the course in the LMS to see if you run into the same problem? Also, do you know what web browser they were using when this happened?
Hi thanks for the reply!
Yes this course is hosted on our LMS system, and we have tested in the LMS and this is where we have also found the problem. The browsers we have been using is Edge and Firefox (currently Google and Safari isn't allowed on our network.)