Rise 360 Storyline Blocks Displaying Differently in Rise Course
Hi I've searched but can't find a solution to this. When I add a storyline block to Rise 360 sometimes it displays as I want, with the first slide of the Storyline interactive showing on the face of the Rise 360 course (pic 1 attached). However, sometimes I get an ugly black box and the user has to press play to see the first Storyline slide (pic 2 attached). The Storyline player settings are the same for both so I'm not sure why this is happening. The pic 2 interactive has audio but only after the user clicks START. Both are being viewed on desktop computer.
Can anyone help me get pic 2 to display as pic 1 in the Rise course please?