Rise 360 is stuck processing an image change from content library. I hit cancel with no result. Tried closing and opening still stuck. Any advice would be appreciated.
This is happening with me too. tried all solutions mentioned above but the video files are not processing. I have created new files, new blocks, new tabs, and restarted my laptop. But my module in Rise is stuck at the processing stage for the media, been trying since morning. How can I know when the outage has been fixed? Thank you!
I'm sorry you ran into this trouble, Harneet! You're in the right place to receive updates as soon as this is resolved. You can also follow our status page for updates by clicking here.
Hi Everyone! I'm happy to let you know that the issue is now resolved and we've confirmed that all Rise services are performing normally. We're sorry for the trouble and thank you for bearing with us!
Hi Articulate, unfortunately, this issue is happening now again, at least for the third day in a row. Can you please fix this "external provider issue" ASAP? Many thanks!
Hi Jan! So sorry to hear that the same issue is happening again. Can you give me information on the browser and version that you're using so that we can check? It is working properly on my end in all the latest versions of Chrome, Firefox, and Edge.
I am having issues in Rise 360. I see that there have been some time out issues happening 1-26-22 but the update said it is working normally. In addition experiencing the time outs, I am no able to upload an MP4 media in to a course. The processing circle just keeps spinning. I have tried to cancel and reload many times. my file is under the 5MG size. do you have any idea why this is not working. I am under a deadline to develop this program.
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This is happening with me too. tried all solutions mentioned above but the video files are not processing. I have created new files, new blocks, new tabs, and restarted my laptop. But my module in Rise is stuck at the processing stage for the media, been trying since morning. How can I know when the outage has been fixed? Thank you!
I'm sorry you ran into this trouble, Harneet! You're in the right place to receive updates as soon as this is resolved. You can also follow our status page for updates by clicking here.
Hi Everyone! I'm happy to let you know that the issue is now resolved and we've confirmed that all Rise services are performing normally. We're sorry for the trouble and thank you for bearing with us!
Hi Articulate,
unfortunately, this issue is happening now again, at least for the third day in a row.
Can you please fix this "external provider issue" ASAP?
Many thanks!
Hi Jan! So sorry to hear that the same issue is happening again. Can you give me information on the browser and version that you're using so that we can check? It is working properly on my end in all the latest versions of Chrome, Firefox, and Edge.
Hi folks, I've had a similar issue many times and found that the culprit is often an accent when I'm working on a French version of a course.
I've had to remove accents in:
e.g., If my original file was picturé.jpeg, if I renamed it to picture.jpg (without the accent on the 'e") the processing issue stopped.
I am having issues in Rise 360. I see that there have been some time out issues happening 1-26-22 but the update said it is working normally. In addition experiencing the time outs, I am no able to upload an MP4 media in to a course. The processing circle just keeps spinning. I have tried to cancel and reload many times. my file is under the 5MG size. do you have any idea why this is not working. I am under a deadline to develop this program.
Hi Mark! Are you still encountering this issue? If yes, does it happen in all your browsers or just a specific one?